FUDiabetes

Omnipod Alarm Explanations

Thank you @Eric for compiling and sharing this information!


Omnipod alarm codes on the PDM are displayed under Alarm History. The alarm number is a sequence of 2 digits, followed by 5 digits, followed by another 5 digits, and ending with 3 digits.

XX-12345-12345-YYY

The only numbers that matter are the first 2 (XX) and the last 3 (YYY). The middle numbers tell Lot number and Pod ID or something internal to Insulet. They don’t have anything to do with actually identifying the failure.

There are only 3 different prefixes (XX) you can get at the beginning:

17 - occlusion
19 - pod error
11 - PDM error

So 17, 19, or 11 tells you the general type of error.

Now, on the last 3 digits (YYY), it gets somewhat nebulous because Insulet tech support is not part of the Insulet company, it is outsourced. Here is a list gathered from previous discussions with tech support reps:

000 - occlusion
016 - safety check, insulin delivery stopped
064 - interruption in the flow of insulin
066 - safety check, delivery problem inside the pod not on the site; (pod software or hardware error)
068 - unlabeled per tech support, insulin deliver stops, siren ON
069 - software or hardware failure in pod
078 - safety check, delivery problem inside the pod not on the site
080, 018, 052 - static electricity
092 - problem with a safety check occurred
(pods always perform safety checks and if a potential problem is found, the pod will abort itself)
103,104,105,106 - insulin delivery has stopped, change site
(the pod is not able to keep delivering, the error indicates a site issue, but that is not definite)

Example - an alarm of 19-12345-12345-106 means Pod error, insulin delivery stopped - check your site.

Please share any new alarm explanations you get from speaking to Insulet (you will most likely need to specifically ask as reps primarily focus on sending out a replacement pod, not looking-up errors).




End of wiki ---------- comments start here

8 Likes

@Millz, @Eric, truly outstanding!

Can we make this a wiki?

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Yep, I’ll do it now.

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Love it! I’m planning on working on an OmniPod wiki in the future but haven’t gotten there yet. This will be a good reference!

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Thank you for the explanation! I’d like to add that I had 2 pod failures with alarm ID numbers that ended with 018 and 052. Tech support confirmed that they are related to static.

2 Likes

Thanks. I added these to the list.

068 - error code rarely seen, not labeled within the OmniPod support documents apparently per tech support. Insulin delivery ceased and the pod went into siren mode.

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066 - safety check identified interruption in insulin delivery; pod software or hardware error

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016 - safety check; insulin delivery stopped.

I’ve had two pods in two different locations die within 24 hours of start up due to interrupted insulin delivery this week. Hmmmm.

3 Likes

Just added it, thank you!

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So I have received this error twice this month on my daughter’s PDM, both during a bolus. The code is 11-144-0018-00049. I did not see it included on this list and customer care had no interest in investigating it, I tried. Can anyone on here help me out?

I’ll research a bit more but can tell you the “011” that it is a PDM error.

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Here is another list of POD error code descriptions
: https://github.com/openaps/openomni/wiki/Fault-event-codes

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According to the Insulet Tech Support rep I spoke to this afternoon (when I had a pod failure) the last two digits of the second sequence of numbers represents how many hours the pod was active. So for instance if your code was 19-12317-12345-068, you would be able to deduce from the 2nd numerical sequence that the pod had been active for 17 hours.

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Yes, that is true. Which makes it extremely funny that support asks you how long you were wearing the pod when you call in to report the pod failure! :grinning:

Hey, welcome to FUD!

1 Like

I have a PDM error that has none of these prefix codes. Mine is 38 and I can’t find any information on what is wrong with it.

I’ve tried the paperclip trick and while it does turn the PDM off, it just starts up again screaming and the only button that works is one of the 3 under the screen which selects OK, then a load of other numbers (like serial no, RM, RA, RB etc) come up

The pod itself seems to be OK - I can hear it clicking to deliver - but since the PDM told me to remove the pod, that’s what I’ve done, and it’s sitting on my desk, delivering insulin into the air.