Seems like my 2019 plans got more complicated recently and would like to incrementally fix one complication by switching to one of the national chain pharmacies for my Dexcom G5 sensors and transmitters. Looking for feedback on which national chain (Walgreens, Costco, Kroger, etc.) is most capable of processing Dexcom orders without too much confusion.
Back in December I had finally gotten through to my insurer that Edgepark was unable to properly supply me with sensors and transmitters. This was due to a tortuous 5 week delay caused by incompetence and poor communication at both ends (insurer and Edgepark), such as pre-authorization paperwork delayed by many weeks by being faxed back and forth repeatedly to the “wrong fax number” at both ends. To my short term delight, I was given “special permission” to order sensors and transmitters from my pharmacy although they are still handled as DME with inflated costs, 20% co pay, etc. The first order went fine however my second order has been plagued by people at my local pharmacy who have never heard of a Dexcom CGM before and consequently have difficulty figuring out how to process my order. I would like to find a national chain that can handle Dexcom sensors and transmitters without confusion, and hopefully with somewhat reasonable prices.