Today I’ll receive my 3rd free sensor from Dexcom because they can’t seem to submit an authorization request to my insurance company.
I’m just very confused by the whole situation. They appear totally willing to give me sensors (after the whole run-around resulted in a conversation with a supervisor), but they can’t seem to just send the authorization request so that I can actually put in the full order.
I think they’re on a 10 day back-order, so even once my insurance company finally gets the request so that they can actually approve the order, I’ll still have to wait 10 days. I have a little stash (but I’d like to keep it that way!) so it’s not an emergency. I just don’t understand why shipping me sensors overnight (in these little 1 sensor/box increments) is easier than faxing/emailing/calling in an auth request.
The whole situation is very strange.