I have to migrate to the G7 and that requires a new piece of software for my tandem x2 pump. For some reason my existing pump would not accept the software update - it kept insisting the pump software was up to date. So I called Tandem tech support and spent about 45 minutes with an exceedlingly nice tech who tried to troubleshoot everything about my setup. Still not getting the software to update the pump, so she sent me a new pump, and I sent her back the old one.
I have always had good experience with tandem tech support, but hereās my question ā¦ I get the new pump and it already has the new software on it, so I can move to the Dexcom G7 now, but the tandem folks tell me I now have a new software update available. So I tried to download that software to this new pump and the same thing happens with the downloader program - it tells me that my pump is up to date!
Maybe some of you have had this problem and there might be another fix to it than getting a new pump? Not critical now ā¦ but just wondering if thereās some thing Iām not doing that could make this go smoother ???
You can be absolutely sure- go to my CGM, scroll down it should say at the bottom "change sensor type. It wonāt do anything unless youāre starting a new sensor.
I was able to do the update ok. I have an endo visit tomorrow and will request being prescribed G7.
Whenever Iāve upgraded software related to CGMs, Iāve had to do supplemental training to basically be approved to use it. Maybe thatās whatās up? The software is up to date because it was shipped with the software pre-installed, but your training in Tandemās records might not be? If youāre getting the notification on your Tandem Source account, might be worth one more call.
@eric - Iām sorry it took so long to reply - right after I got my new pump, I went on a trip to Asia and am just getting back to this thread now.
I havenāt been formally āforcedā to go to the G7 yet, but i expect that Dexcom will be winding down the G6 in the next year or so, just as they have with other models. So eventually it will no longer be available through the regular channels, and insurance will force us to move on to the G7.
do you feel the g7 is not as good for you as the g6?
I donāt like that fact that I canāt do 2 quick calibrations on the G7 to correct it when it is way off. On the G6 you can do that. But on the G7 you have to wait 5 minutes between calibrations. Thatās annoying, because if it is way off, you should be able to fix it.
I donāt like the interface on the G7 app. To me itās not as intuitive as the G6 app.
No restarts on the G7, which is unfortunate. The G6 letās you restart, which is a nice option.
The G7 allows you to silence all alerts but still use the app, which is a good option. The G6 does not allow that, so thatās a plus for the G7.
The biggest problem I have with the G7 right now though is that I canāt get it to connect to Loop. And itās connections to Xdrip are very spotty. The G6 works better for me with those.
Iāve always had a problem getting the G6 to understand that I know better than it does based on fingersticks. I think Iāve posted venting posts about it here before.
When a pump goes out of warranty Dexcom will not update the software. So if you go to the G7 at a later date, your backup has no Control IQ and is just a dumb pump. Wish they would change that!
