I’ve tried all of the different options, have removed and reinstalled the app numerous times,with the same result. It seems to work for a few readings then get the same errors or signal loss.
i am new to the forum and i hope i have not posted this in the wrong place. i didn’t know where to start.
last thursday i got my first CGM, a dexcom G5 and it hasn’t been working well at all. i think that my next step is to replace the thingy that sticks onto my belly with a new one and see if that helps. it has been putting out bg readings that don’t match what my meter says at all. it tried to tell me i was very low when i wasn’t, and, more recently, it has put out numbers that are as much as 40 points higher that what my trusty meter says. tomorrow i will phone my diabetes nurse and see what she has to say. i guess i should be calling dexcom support but kind of dread it due to the reports on this forum of how difficult they can be. i’m curious though as to what anyone here has to say about the crazy readings i am getting. especially folks with experience.
You should never let anybody else’s experience talk you out of calling manufacturer support.
If you think it would be helpful to call Dexcom Technical Support then do so.
It seems to be near universal that people are more apt to post about negative experiences with any customer support than they are to post positive experiences. Call and find out what your experience is.