I was disappointed to find out that Dexcom would no longer be using expedited shipping for faulty equipment after being informed of a shortage.
Perhaps this is a new strategy for “delivering shareholder value” at the cost of patients’ health.
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Wow, that is a big change. They told you that they could not expedite a sensor replacement?
Sad if true. My last replacement sensor was shipped normal business speed, but I didn’t inform them of any shortage.
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I got replacement last week, normal ship time, but I had another sensor on hand too.
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In the past it seemed that expedite was standard whereas this one they said flatly that it was going to be normal speed for the sensor and transmitter after I told them this was my last one.
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One major reason to restart sensors. To get a back up supply so you don’t have to worry when replacements come. I also bought an extra transmitter from Costco for $159 that I rotate so I have a back up of that too.
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