I’m currently on the Dexcom G6 and use Xdrip+ exclusively on my Galaxy S8+ phone.
I had a sensor that I needed replaced, so I called tech support. He asked if I was on the app or the handheld device. I told him app. He tried to go into clarity and when he couldn’t see any data, he had me reinstall it and then replaced it.
I don’t want to have to keep uninstalling Xdrip+ and reinstalling Dexcom on my phone, but I don’t want to lie and say I’m using their reader when I’m not either.
One time I told the truth and mentioned Xdrip and they said they don’t support it and wouldn’t help me at all.
What do you do?