This morning I used up my last Dexcom G6 and shifted to G7. The change did not go well, and the reason was that the Omnipod 5 iPhone app does not support the Dexcom G7. Which means I have had to shift back to the old Omnipod controller android device. It took several hours and two phone calls to Omnipod support to understand the problem, get my old controller charged up, and reinitialized. Plus, I wasted one whole pod w/insulin trying to debug the iPhone Omnipod app not recognizing the G7. I can see now that the Omnipod website does admit that they don’t have G7 support for iPhone, and I’m making this post to highlight that major deficiency.
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Guess you missed this discussion from some time ago.
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Unless you get your Omnipod supplies from a different distributor than your CGM supplier, I would have thought the distributor would have asked this question when you made the change.
My equipment supplies all come mail order, and since I’m on Medicare now (as of last August) the distributors for the two are different.
I don’t think the distributors have much (if any) understanding of these things.
@rcw Id recommend having a discussion with whoever wrote the scripts for you on covering all the requirements with you PRIOR to sending in the scripts. Seems like another reason to be your own strongest advocate (no intention here to shoot the messenger), but sounds like the script writer failed a basic task.
Thanks Tom. It was from my endocrinologist, but really the more I think about this the more I believe it was my own carelessness - I leapt to a conclusion about Insulet’s support for iPhone and should have known better: I have few illusions about Insulet’s software development organization.
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@rcw I’ve done similarly in the past and while I like to think I’ve learned my lesson, I’m sure I’ll learn it again at some point! I just hope Insulet keeps making the Dash until an alternative as good as DIY controls has worked for me comes along! Hopefully you find a good approach that works well with minimal extraneous equipment!
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Not a qualified computer support specialist… I know my own, quite rightly, just does one pump. I’m lucky enough to have him since I do something completely and utterly different; Omnipod Dash with AndroidAPS. He is ok with this but I think it might be because I do it all myself.
So I concur completely with your (@rcw 's) comment. We really still cannot expect either the medical profession or the computer salesmen to understand; we still have no choice but to do it ourselves.
And we will.
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