I just had a support call with Insulet to get a replacement for a pod that had an alarm.
4 minutes total!
That includes listening to the greeting, punching in the numbers to get to the right support category, verifying all my info with the rep - name, phone number address, birthday - giving the error code, the lot number, the pod sequence number, describing the issue…the whole thing! And also getting the pod replaced!
The dude was a speed talker, and I did not waste any time either. 4 minutes!
I could not believe it!
What’s your best?