Hi, I have 4 daughters 22, 17, 13, & 8 using G6 for about 2-4 months. The three older girls connect BT using new iphones; 1-X, 2 7s. But the 8 year old using the ipod + G6 display device goes through more sensors than the older girls. she will get a sensor failure message w/ the prompt to warm up for 3 hours, but I have noticed that it comes back live sooner. The last one I called in had a strange error about re-calibration or re-warm up and the CS person said that was not even an error on the G6 (new call center in Indiana).
The 8 year old also loses and establishes communication on both devices several times a day and I believe that may cause more of a power drain on the transmitter. This is not a problem with the older girls because their phones are always in the transmitters vicinity.
The other issue is a high failure of the sensor coming out of the body before 10 days.
I was told that they are opening new call centers and ramping up production, but I spoke to them late last week to replace several sensors and a failed transmitter. They have a 10 day delay on sensors because of the production back log. I can only get a replacement order for 3 sensors at a time and that call takes 1 plus hour. I am lucky because that is 4x3 not 1x3. One CS person told me to call in every 2 weeks, but I plan to escalate it because it is crazy.
I did speak with a CS software person and I know they have the capability to analyze sensor and transmitter performance. I am not sure how they troubleshoot with you, but I have them go in and look at the account that is having problems.
What are you using when he is at school to transmit to the cloud? the Dexcom apps or what is this openAPS? I am looking to be able to get real-time G6 data to generate IFTTT triggers when BS is low, like large siren that sounds in the 22 year old’s apartment to wake them up. It does not look like the FDA is allowing Dexcom to make the individual’s BS reading available real-time and they are forcing them to do a 3+ hour delay.