Guys, we have now been through four!!! G6 sensors in the last 10 days and I’m wondering if this is the new normal?
Has anyone else switched to the G6 and what has their experience been? I’m wondering whether this is a manufacturing issue and we just got a bad lot – except this last sensor failure came from a totally different box, shipped to a totally different person, who basically lent us these out of the kindness of their heart.
We’ve been doing the same things all the time and I don’t know what’s going on. Dexcom just keeps shipping us replacements but honestly that’s getting really disheartening. We can’t deal with failures two or three times a week while he’s at preschool.
Any ideas what could cause it? I’m wondering if a bad transmitter could cause this issue – even though it’s new? Also wondering if there could be some way that somehow openAPS is exhausting the transmitter in a way? Seems so unlikely but I’m wracking my brains and can’t figure out what to try next. We do all the things: wiping transmitter with alcohol, making sure it’s inserted, applying adhesive around the edges, etc.
Also, we were experiencing long wait times and this last time I called I got someone from a call center in India. They were much less helpful and experienced, but the wait time was much lower. So I’m guessing they’re experiencing enough high call volumes to have to rapidly ramp up their customer service operation.