While many are thrilled with the latest release of the Tandem t:connect app, if you have an old iPhone (series/model 5, 6, 7 or first generation SE), DO NOT upgrade the t:connect on your iPhone. You will immediately get only a “Devuce Not Supported” warning screen and no CGM or pump data.
While Tandem is aware of that and working on it, it sounds as if the fix is weeks away!
As I’m about to embark on a 3 day drive and find it annoying and/or dangerous to check CGM reading on my pump while driving, I had to get a new phone.
I love Tandem and my G6, but, in this case, I would argue that Tandem offered up a software escape rather than a release.
No, my phone upgrade apps in the background, but they apparently have no thick of hardware and/or IOS to see if it compatible and blindly upgrades the app … which turns out to be a blind alley from which there is no escape.
I only was that my device was not supported AFTER the upgrade.
The following is the last step (5). It should’ve been the first step. I seem to remember that I was instructed to check phone compatibility when I registered for the early release. Here is step 5.
Update the t:connect Mobile App
Update to version 2.1.3 of the t:connect mobile app through Google Play or the App Store. [Make sure your device is compatible](404 - Page not found) before you begin. Then follow these detailed instructions and helpful video to pair the t:connect mobile app to your t:slim X2 pump.