Our receiver has broken multiple times in the past and we were shipped a new one immediately. This time when Erin called, they said they’re not sending us a new one until we first send back the old one so that they can look for water or heat damage. What? So, we now have to go a month or more without a receiver?
In the past, if the receiver was under warranty they would immediately send us a new one and a package to ship back the broken/old one back in. This time, the receiver IS under warranty, but they’re not sending us a new one until they get the old one and check for damage first?
Thank goodness we don’t even really need the receiver, but what if we didn’t have the mobile apps? Are they really making people wait now to receive new receivers? The receiver has no damage, but to make us wait is insane imo. Anyone else experienced this recently?