In the past Dexcom had a form to request a sensor replacement I used, but that seems to no longer exist.
I’m trying to use the “Get Product Support”, but get an error everytime I try to submit the form. Doesn’t tell me what the error is, just that there is an error and doesn’t let me submit.
Is there an on-line way to request a replacement? I prefer not to call.
It looks like you have to log in and can do it that way. Try this link: https://account.dexcom.com/en-us/support-forms/submit-case
Yep, I get an error message when loging in and attempting to submit the form.
I just used “chat” and they processed the replacement.
@jim26 Thanks for posting this! I have the old form bookmarked, but haven’t had to replace a sensor in a while. I just checked and as you stated it no longer works, I’ll bookmark the new site. I checked it out and seems a more useful format, thought the multiple questions could have been presented in a more condensed format and some of the questions still seem redundant to information Dexcom already has on us (ex: gender, S/N yet still require type sensor). I’m not sure of the timeliness of Dexcom’s process, TBD.
I had to submit 2 yesterday and they went through no problem. I love not having to call and talk to anyone.
Mine was 1 day shipping!! Got it today.
