Update- I used the online report system and mentioned that my current sensor gave a fail notification and the replacement was not broadcasting Bluetooth.
I received a package yesterday and my current sensor was a full ten days. I thought I would open the box WOW it contained 2 sensors rev11.
I only want the out of box failure replaced.
I’ve never seen a two-sensor box set up! Was it two boxes inside another or just two G7s in one box? Either way, seems generous of Dexcom given most people’s experiences. My last script had all Rev 10 sensors. I imagine it depends on the sourcing provider as to how many they order/receive and from where they receive them as to which Rev people get. I’ve read everything from Rev 6 to Rev 12 in recent vintage posts from folks. When saying Rev, see the bottom line in the pic attached where it says “LBL-1004599 REV 010” underlined; I understand others may reference a different line for the Rev code.
Two boxed sensors in one mailing box. 
I just read that there is a magnet on the inserter that is suppose to initiate sensor start up. It has been suggested to move the inserter close to the sensor and rotate. Probable a strong magnet would do the trick.
This was on Reddit -
Then I took the little magnet out of the applicator, held it against the inserted sensor and removed it in a quick motion, and within 30 seconds it paired like normal** . So, apparently you can “wake up” a sleepy sensor with the little magnet trick, and it must have some sort of reed contact inside
This makes sense to the electronic technician still inhabiting my brain. I didn’t think of a magnet actuating a contact, but it works for me.
Dexcom should put this out there, unless they need to write of the expense of replacing failed sensors. 
We need a sarcasm emoticon.
I thought the way those magnets worked was to hold the power switch open and when the sensor was removed from proximity to the magnet in the inserter, that caused the power switch to close and power up the electronics. I don’t know that’s true, just supposed it was the way it worked. That said, if the reed switch was stuck open, it’s plausible that twitching it with the magnet could get it unstuck. Or maybe just smacking the sensor with a ballpoint pen or a chopstick could get it to start. Anyway, I now have several things to try if I encounter this failure in the future.
Yeah, i think that is the post i read. I tried using magnetic from the sensor but that is challenging. A bigger magnet would be easier.
@CarlosLuis It’s pretty incredible a guy thought to do that, but it makes perfect sense. The magnet’s location and purpose in the inserter has been well documented and I’ve toyed with the idea of removing the magnet from the inserted and find the counterpart (presumably also a magnet, but may not be) in the device; rare earth magnets are pretty strong, though localized, and tend to “stick” together readily, so I think it might “stick” to the location on the device. I haven’t done it because of concern of screwing up the device, i.e. disconnecting a good devicek without assurance it would reconnect. Might try it during the 12-hour grace period. This guy had nothing to loose! While I don’t have need to do it (my insurance covers my costs), I wonder if this could be a way to “re-activate” a used device? One could use the magnet in the inserter to “deactivate” a sensor, keep it they condition for a couple of minutes, then remove the magnet in hopes of re-activating the sensor. Of course, Dexcom could easily program in their app an inability to activate two sensors with the same code consecutively or a particular time delay required between doing so. I probably won’t try it, but someone else may be game for it.
When I tried, I definitely felt it stick.
When I first read these posts a few weeks ago, I said to myself I am so lucky as I have never had a single issue with the G7. Boy did I speak too soon.
I got back from traveling late Tuesday and needed to change sensors. I had 3 fail in succession, none of them would pair with the app. I restarted the process several times, turned BT on/off, made sure all the old sensors were “forgotten” - all to no avail. Finally called Tech Support and was on the phone for over an hour going over all of this again. By the time the second sensor had been trying to pair for about 40 mins, he made me uninstall the app and reinstall it. Still didn’t work. Eventually he got tired of it and said to keep trying for another 15 mins and then call back if it didn’t work. I eventually took it out and tried my third (and last) sensor. It did exactly the same thing so I called back and gave the info to someone else, including the fact that all 3 sensors came from the same lot number (item #10 on above label). That sounds suspicious to me. The sensor Serial number is item #21.
So now 3 replacement units are on their way. Meantime, no CGM and no Mobi (I didn’t realize Mobi doesn’t work unless the CGM is working too). I am worried my next lot of sensors will not work either.
Someone else pointed this out but I had not noticed until yesterday that all 3 of my sensors were made in Malaysia. The Tech Support person said they started mfg there recently. I have never noticed that info on the labeling before.
I have attached a couple of pics from the labeling of one of my dud sensors. There is a statement on one side of the box that implies the sensors I received are for patients with govt insurance (I am Medicare and Tricare). Has anyone noticed that statement before? It almost sounds as if a special configuration is created for people like me. That does not sound very reassuring.
Also if there is no mfg location specifically identified on the label, then per FDA it is presumed that the legal mfr name/address (San Diego) is also the mfg location.
BTW - The rev that is shown on the green part of the box is the part number for the labeling information on the green box. So in the example I show, it is the labeling info on that has been rev’d 5 times, not the product.
Yikes. I’ve had nothing but great experiences with the G7 so far, but I just got my new batch and 8 of the 9 are mfg in Malaysia. Nervous about what’s to come – I’ll report in if I have similar problems.
I received two replacement units yesterday and I was relieved to see that both were mfd in the US. Even more relieved when the first one paired with the dexcom app in about 10 seconds. Phew!!!
They also sent me special packaging to return the faulty sensors and applicators so their intentions must be to conduct a failure investigation. That is good to know. Hope you have good luck with yours.
Replaced my sensor today but used the non-Malaysian one thinking that would be the safe move. Hilariously, it inserted incorrectly – the wire was left sticking out of the top of the sensor, so it couldn’t get a reading and failed immediately. I pulled it off and started up one of the Malaysian ones. It paired and works so far, although the readings are off by ~20 points. Maybe that will stabilize. Here is the lot info for the bad sensor in case anyone wants to compare. Not feeling good about all of these quality control issues.
All of mine have been made in Malaysia, and have all worked although I have the sudden drop problem with some of them. I noticed that the Rev. version printed on the inserter does not match the box, but who would guess that the one on the box is for the box printing! Thanks @funk for that info.
I just received my regular shipment of sensors from ADS and they are all mfd in Malaysia. Fingers crossed they don’t give me any problems. I did receive a total of 5 replacements from Dexcom so at least I have backups that I have confidence in.
I also learned more about the following govt statement that is imprinted on each sensor box that comes from ADS: “For distribution to patients with government payors” According to a sub reddit post, that statement means that this product configuration is discounted for Medicare patients due to lower reimbursement rates. Note that the replacement sensors I received directly from Dexcom do not contain this statement.
I’d be interested to hear from other Medicare patients if they are seeing the same thing on their sensor boxes.
Yes, I, with Medicare, also have the “…government payors only” statement on my regular shipment, but not on the replacements.
This thread started with @jim26 's rant on multiple G7 failures. I’m going slightly off topic.
Direct to watch has worked fairly well until this last sensor. It wouldn’t pair. Worse the phone to watch became unreliable, soon not working.
I shut my iPhone down, no good, same for the watch. Bored sitting in a waiting room while my truck was being serviced, I deleted and reinstalled the Dexcom app.
I had to go through all the instructions for installing a sensor, including entering the sensor code. Fortunately that was in my pump. After that was finished the watch complication showed up, but the app on the watch had to be reloaded.
This all took about 30 minutes.
What igit came up with Smart for phones and watches?
Fortunatley, I’m on a string of 2 sensors with no issues. I think I’m using a new batch from a prescription refill, so hopefully these are better.
For Android watch I use ‘Blose’ app and it runs like a champ. I add the readings to my watchface complication.
