After the hassles I had today with getting a Transmitter/Sensor to work, I was finally able to reset the last transmitter and its working now. The problem I’m having now…and I’ve never had this issue before, is that I can’t log into Dexcom on browser or the app. Here’s what I see when I attempt to log in.
“The maximum number of login attempts of 5 has been exceeded. Please try again in 10 minutes.”
I have done 2 reset passwords and have been given the message “Password reset successfully”. I’ve verified I know my username (which I had no doubt I knew…same as my pwd.)
But no matter how long I wait, I get this message on the very first login attempt. I called Dexcom twice…first time the guy put me on hold and then I was disconnected. Second time the rep said she hadn’t seen it before and put me on hold to talk to a manager then she came back and first said all the servers appear to be up and running fine, then she said I should uninstall the dexcom G5 mobile app and re-install, then try again. I said…“Uh…that wouldn’t explain why I can’t login on the PC web browser.” Then she actually said “I’m being told this just sometimes happens and you should wait a few hours and try again.”
Anyone ever encounter this and were you able to fix it anyway or is it something that will eventually just fix itself (hours/days)…the explanation they gave me just had me scratching my head…this is TECHNICAL SUPPORT…I’m surprised I wasn’t told it was voohoo or black magic.
Anyway, thought I’d ping the smartest D-community in the world.
What this is mainly impacting is my ability to use SugarMate since I need to be logged in…also the G5 mobile app sharing doesn’t work until I log in.