Interestingly I’ve had on and off data on Nightscout (which gets its data from the Share servers) for the last couple of hours but had it most recently updated about 20 minutes ago. I don’t use Follow though, maybe that’s part of the big issue.
I use both the Dexcom Follow app on a tablet as well as the dia-metrics application on the computer which was written by @apmeyer27 (TUD link below). In the link, the author of the dia-metrics computer application makes mentions of a Nightscout Bridge.
Neither Follow on my tablet nor the dia-metrics on my computer are working.
Which is interesting that the Nightscout is working even if intermittently.
Dexcom Technical Support informed me the issue was just resolved this morning on their end around 6 AM EST (more or less).
Tech Support said all users are not seeing immediate resolution and it could take from 2 ~ 24 hrs for the issue to be resolved for the end-user. Dexcom is seeing different resolution times based on who the end-user has for an internet provider. Which makes me think it possibly could have been a DNS issue but that is a guess.
Yes we’ve had issues in the UK since 11pm GMT yesterday, Still going on now. Luckily we weren’t out at a neighbour’s party so we were able to check the master handset for readings. I would imagine it was a rather painful experience for those parents with T1 children who were out celebrating NYE. Nice timing Dexcom!
We switched the iPhone which is running the G6 Mobile App from the house wifi over to the Phone Provider data plan. (ie - different internet provider).
Within minutes of switching over, we received a cgm data point onto the Follow tablet followed by another 5 minutes later.
This agrees with the information which Dexcom Technical Support provided me with earlier this morning. It would appear to corroborate that the Dexcom internal servers have been fixed but end-users may not see resolution for a number of hours depending on their internet provider.