I got one of those new Accu-Chek Mobile wireless adaptors the other day, and it all worked fine for about 48 hours, and now just won’t connect to my phone at all. Nor will it pick it up when trying to search for it in Bluetooth or mySugr (it comes with a free premium mySugr membership so transfer the data over).
I’ve called the helpline, but they can’t offer any help beyond the steps below which I have already tried multiple times.
Can anyone suggest anything else to get this working again?
•Press and hold the button on adapter for 3 sec – this will reset the adapter (Adapter will show green light for 2 sec or so and turns off, this rest should not turn on the meter).
•Deactivate Mobile pairing on mySugr app – Menu > connections > Accu-Chek Mobile > deactivate.
•Forget device on Smart phone – Smart phone > settings > Bluetooth > Accu-Chek Mobile > click on blue information circle (information logo) Forget device
•Log out of mySugr app (Menu > Profile & settings > User name > logout)
•Turn off your smart phone
•Turn on the smart phone
•Log in to mySugr app
•Go to menu > connections > select Accu-Chek Mobile
•Turn On the adapter – wait for data transfer on the Mobile meter > then click Connect on the mySugr app
•If the device is found, then mySugr app will ask to enter adapter activation code – enter the activation code – the pairing is successful.
•Then perform a glucose test on Mobile meter > then result should then transfer across to mySugr app.
If this does not work, please clear the Bluetooth Cache (Android only)
•Open your Settings and tap on Apps.
•Tap the 3 dots in the upper right-hand corner and choose Show System Apps
•Find Bluetooth and then tap Clear Cache and Delete Data
•Now, restart your phone.