Thanks to being a T1D, I have had a phone (Apple SE) for longer than most of my friends: so that is one benefit of D!
My phone has been a great way to deal with D, much better than using other dedicated equipment for me. It’s small, and I carry it with me everywhere, and I don’t have to carry of bunch of other stuff. I have a bunch of D-apps that I run on it. Pretty much all my D life is in it.
I go through more or less a phone every 18 months because I run into trouble through my own fault. The last time, I walked into the water with my phone in my bathing shorts pocket because I forgot. Then someone threw the rice with my drying phone in it overboard, because they did not know my phone was in it. I know, it’s pretty funny, although at the time it wasn’t… So I always have two (phones), in case the first one dies.
But it does not mean that I always love my phone. It also comes with some real frustrations. Almost all of them are due to Apple software. Here is the latest.
I have 32GB phones these days. It is expensive to replace phones with a lot of memory, so now we stick to 32GB. I only need about 20GB, so it should not be such a big deal. But my stupid iOS software leaks GBs like crazy, and there is no tool I can use to stop it. Every month, the size I use goes up by several GBs. I use all the cleanup tools and tricks that people talk about, but there is nothing you can do to stop this growth. The only tool is to wipe your phone, and reinstall from a backup.
That’s bad enough, because it takes a while, you always lose one thing or another, and you have to reinitialize some stuff left and right. But reinstalling from a backup does not always work because Apple software has bugs. For instance, I had to do just that right after coming back from Switzerland, this week. All my D-apps stopped working and there was nothing more I could delete. In fact, I had to fix it every for my last two weeks in Switzerland to be able to make it last that long. I couldn’t wipe it in Switzerland because I didn’t have our Macbook with me, and I have to reinstall Loop from the laptop. So, as if that wasn’t enough trouble, my unencrypted backup autoencrypted, even though the encrypted flag was off, because I have Apple Health data on which needs encryption. And I was never able to restore. And nobody at Apple had any idea of how to solve the problem.
It’s not the first time we call them about a problem and they cant fix it. In fact, every year or two since I have had an Apple phone, we have had a major problem that had to do somehow or another with using it for medical purposes, and they have never been able to solve anything, even when you reach the highest level of support.
This last one is really irritating because my dad, who has an android phone, never has a problem with creeping memory: he can clean it up as he needs, even though he uses a couple of hundred apps, and I use only about 20. I think it’s pretty basic to be able to delete memory that you have not asked for and that you don’t need. But Apple won’t let you do that.
I was anxious in Switzerland because I was thinking my phone might stop working there because of the memory problem, and I couldn’t reinstall Loop there on my own. That was only two days away from happening: not cool.
So, Apple, please don’t say you are so good at medical stuff.