I have just received an email from Tandem entitled Urgent Product Defect Correction, This is alerting me to some issues which will be fixed by Updating to the Basal-IQ software. Does anyone know whether I can do this on an IPad please?
I don’t believe so. You need a windows or apple computer.
2 Likes
OK thanks.
From the Tandem site:
Supported Operating Systems
Microsoft Windows 11
Microsoft Windows 10 (64 bit)
Microsoft Windows 8.1 (64 bit)
Mac OS Monterey (v.12.x)
Mac OS Big Sur (v.11.0.x)
Mac OS Catalina (v10.15.x)
2 Likes
That’s really helpful. Thanks.
You should be able to take it to your doctor and get him/her to update it. Indeed, you could send it back to Tandem, but then you wouldn’t have it while they updated it and that would be a problem.
1 Like
Yes Ive been thinking that! I can access a computer and probably could do it, but don’t want to “stuff it up” !