Tandem alert email

I have just received an email from Tandem entitled Urgent Product Defect Correction, This is alerting me to some issues which will be fixed by Updating to the Basal-IQ software. Does anyone know whether I can do this on an IPad please?

I don’t believe so. You need a windows or apple computer.

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OK thanks.

From the Tandem site:

Supported Operating Systems

Microsoft Windows 11
Microsoft Windows 10 (64 bit)
Microsoft Windows 8.1 (64 bit)
Mac OS Monterey (v.12.x)
Mac OS Big Sur (v.11.0.x)
Mac OS Catalina (v10.15.x)
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That’s really helpful. Thanks.

You should be able to take it to your doctor and get him/her to update it. Indeed, you could send it back to Tandem, but then you wouldn’t have it while they updated it and that would be a problem.

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Yes Ive been thinking that! I can access a computer and probably could do it, but don’t want to “stuff it up” !