Tandem alert email

I have just received an email from Tandem entitled Urgent Product Defect Correction, This is alerting me to some issues which will be fixed by Updating to the Basal-IQ software. Does anyone know whether I can do this on an IPad please?

I don’t believe so. You need a windows or apple computer.


OK thanks.

From the Tandem site:

Supported Operating Systems

Microsoft Windows 11
Microsoft Windows 10 (64 bit)
Microsoft Windows 8.1 (64 bit)
Mac OS Monterey (v.12.x)
Mac OS Big Sur (v.11.0.x)
Mac OS Catalina (v10.15.x)

That’s really helpful. Thanks.

You should be able to take it to your doctor and get him/her to update it. Indeed, you could send it back to Tandem, but then you wouldn’t have it while they updated it and that would be a problem.

1 Like

Yes Ive been thinking that! I can access a computer and probably could do it, but don’t want to “stuff it up” !