Started the G6? Delete the G5 app!

Tips, Tech & Gear C/GM
1

I started using the G6 almost a week ago and love it (started dosing from G6 data on the 2nd day).

I kept my last G5 sensor on for the first 3-4 days using the G6 so I could compare their performance. With the G5 on the back of my left arm and the G6 on the back of my left calf, I noticed pretty quickly that the G6 picks up my BG changes sooner and with greater accuracy than the G5.

I learned something about the Dexcom apps last night the hard way. I have always kept my iPhone on Do Not Disturb at night while still receiving the necessary low alerts. At midnight last night I started getting very, very loud alerts (at the highest volume on my phone) every 5 minutes. My BG was high 160 at that time but the High Glucose alert was turned off. So the alert made no sense to me.

The alert continued and I progressively reviewed, changed or turned off every Alert and Sound settings on the Dexcom G6 app and my iPhone. But nothing stopped the #&%!# alert :face_with_symbols_over_mouth:… by 2am I was tired and very frustrated and I decided to Dexcom tech support. The rep asked me a number of questions then asked if she could put me on hold to investigate further. While on hold I figured it out -

  • Once you install the new Dexcom G6 app, DON’T keep the old Dexcom G5 app on your iPhone (not sure if this applies to Android phones as well). I kept the G5 app in case I needed to revert back to the G5. The G5 app was sending Signal Loss/ No Data Alerts every 5 minutes (even though I had it turned off) until I deleted the app from my phone.
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2

@Millz, this was genius!

Is there anything else you noticed between the two while you had them running in parallel?

3

I’m on my second G6 sensor and have noticed the same results. It catches BG changes faster. I am now out of G5 senors and only using the G6.

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4

Here are a few other G6 observations:

  • It has been more accurate than the G5 from the get go
  • I’ve had very few connection issues with my phone
  • Sensor insertion is so much easier
  • While the G6 sensor packaging is so much bigger, it does keep the sensor intact when traveling.
  • I really appreciate the lower profile of the G6 sensor/ transmitter
  • The G6 app is harder to read (especially at night): the colors are too light and the font size on the horizontal view is WAY too small.
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5

That’s a brilliant idea! At least for a while to see how accurate it was.

I’m sorry about the alarms and thanks for sharing!

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