Dexcom g7 FAIL

I just had 2 dexcom g7 sensors in a row fail at warm-up. Turns out neither had the wire that goes in! Oddly, they did not want them returned for inspection. Now I’ll be checking each one prior to insertion.

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Could you post the lot and serial number?

Of course. Both lot 1825059008.

The one I have on now is same lot. No issues so far, but it’s only been a few hours.

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Thanks I see I’m not alone in dating my sensor flaps. I do on the back side using pencil or ballpoint

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Disposable medical devices are returned to the mfr far less often than reusables, especially if the mfr is already aware of the failure mode.

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This just happened to me as well- 2 sensors that failed in warm up in a row, and also a third that failed a few hours after insertion. It’s very disappointing to me because it’s only recently that I have started having any issues with Dexcom. Both G6s and G7s had worked very well for me in the past.

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Did you look and see if the wire was in the hole. That is where most of my failures happen. This reminds me I need to request a replacement :disappointed_face:.

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@jim26 I didn’t look there. Next time I will. Thank you for pointing that out.

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had that happen too. very annoying.

It’s called “goosenecking” - if you google it, you’ll find this has happened to a LOT of people over the past year. I think they know it’s an issue because they stopped asking me to send them back too.