Tandem infusion set won’t connect

Type 1 & LADA
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1

Ok I have been out of the pump game for awhile as just didn’t feel like wearing mine so went back to shots but I wanted to try out the new bolus from pump thing with my tandem x2. So I loaded cartridge with insulin then tried to connect my auto soft 90 infusion set and no matter how many times I try it won’t fit. Too small. So I check the box 10 times and yep it’s made by tandem and says tlock so I’m super confused. Did something change while I was under a rock?

Also someone mentioned fifty 50 pharmacy for pump supplies but there website doesn’t show anything for infusion sets or pump supplies. Shows two items only.

2

Are you saying your cartridge won’t fit into the T Slim or are you having issues connecting the infusion set/tube to the cartridge?
The only explanation I can think of is that the cartridge and infusion sets are from different versions.

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3

Does the box/label also say X2

Or does it say T:Flex?

4

The infusion set connector won’t fit into the cartridge connector. I’m thinking maybe the cartridge is older and not using there new T-lock type?

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5

Correct, there are 2 different (but similar) cartridges. You can check the image from the byram link.

6

Ah ok thanks! I wonder if tandem will swap them out since they are useless to me.

7

Why useless? The old t:slim cartridges work with any infusion sets that have a standard luer-lock connector. For instance, the Medtronic Quick-set luer-lock infusion sets work great with the old-style tandem cartridges, and I for one greatly prefer them to the infusion sets that Tandem sells.

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8

Oh that’s true and I actually have some Medtronic ones left I think.

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9

Yes they will!!! All you have to do is contact them and explain what goin on. They will exchange them.