FUDiabetes

Solara: kudos to this Dexcom distributor

Apparently my insurance now contracts wirh solara for this sort of equipment… so when I tried to contact Dexcom for refills a few days ago they told me I have to go through solara to order now. “Great,” I thought; another dysfunctional middle man…

Was pleasantly surprised a couple days later when the phone rang and it was a rep for solara (who was their “Dexcom specialist”) had my order all lined out, copay info, details of my insurance coverage, options for g5 vs G6 etc etc… knowledgeable enough to explain that if I was considering a tandem pump at any point I should opt for the G6 to allow for the basal IQ features… she knew what she was talking about… very helpful. Within 15 minutes of ending the phone call I received a shipping confirmation in my email. Impressed so far.

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Well, it feels really good to see good feedback for at least one Dexcom distributor! Our experience with 3rd parties for Dexcom distribution has been fairly mediocre so far.

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Yay @Sam! Hope the great service continues. :slightly_smiling_face:

@Sam Me, too. I called Dexcom to renew annual authorization and they said that my current insurance now requires a new order each month, rather than auto-shipment every 3 months. They said I could still get the 3-month orders of sensors/transmitters if I switched to Solera. So I did. Just got my first order yesterday. It took about +1 month for them to finally process the change and order. I’m hoping it will go smoother after this. I agree, they seem very knowledgable, explained the differences between G5/G6 and upgraded me to the G6. I think I will wait to switch to the G6 'til after my G5 transmitter dies!

Btw, were you able to get Dexcom Overpatches from Solera? I asked Solera and they said I would need a separate prescription for them!? I’ve read on the forum that Dexcom will just send them to any existing user who requests them, no need for an additional/separate prescription!??

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It wasn’t mentioned

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I take back every nice thing I said about solara. My last refill, and the one I’ve been trying to get currently have both been absolutely nightmares. Countless no-response emails. Unanswered voicemails. Website ordering system useless. On hold for several hours to no avail. I could not be more frustrated. And as far as i know— dealing with them is my only option.! Could not be more frustrated at this point.

There is nothing lacking on my end. Current Rx, insurance coverage… my ducks are in a perfect row they are just not responding or meeting my needs at all.

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Sorry to hear this!! Can Dexcom help with this at all?

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It doesn’t sound like it… I called them to see if I can go back to ordering directly through them… they said solara is the sole distributor that works with my medical supply provisions…

I asked them to run my wife’s insurance policy and see what options are available through it, so hopefully will hear back on that in a couple days

You could try emailing them at Solara Medical Supplies reorders@solaramedicalsupplies.com.

I received an email from them at this email address. The email prompted me to “confirm your December order” which I did. I hesitated a bit, as this link took me to a https://www.123formbuilder.com/ site where I needed to fill in info. I hope it was a safe site!

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Ive emailed that address about 17 times with progressively increasing disgust

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@Sam Strange, but I just received the following text message, even though I DID place my order.

Our record show you may be due for supplies. Please
place your December order through our new TRACE by Solara Mobile App! Download today on the App Store or Google Play. [www.solara.com/trace](http://www.solara.com/trace)

You might want to try that app though.

Already tried the app… nothing came of it

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