Solara: kudos to this Dexcom distributor

Apparently my insurance now contracts wirh solara for this sort of equipment… so when I tried to contact Dexcom for refills a few days ago they told me I have to go through solara to order now. “Great,” I thought; another dysfunctional middle man…

Was pleasantly surprised a couple days later when the phone rang and it was a rep for solara (who was their “Dexcom specialist”) had my order all lined out, copay info, details of my insurance coverage, options for g5 vs G6 etc etc… knowledgeable enough to explain that if I was considering a tandem pump at any point I should opt for the G6 to allow for the basal IQ features… she knew what she was talking about… very helpful. Within 15 minutes of ending the phone call I received a shipping confirmation in my email. Impressed so far.


Well, it feels really good to see good feedback for at least one Dexcom distributor! Our experience with 3rd parties for Dexcom distribution has been fairly mediocre so far.

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Yay @Sam! Hope the great service continues. :slightly_smiling_face:

@Sam Me, too. I called Dexcom to renew annual authorization and they said that my current insurance now requires a new order each month, rather than auto-shipment every 3 months. They said I could still get the 3-month orders of sensors/transmitters if I switched to Solera. So I did. Just got my first order yesterday. It took about +1 month for them to finally process the change and order. I’m hoping it will go smoother after this. I agree, they seem very knowledgable, explained the differences between G5/G6 and upgraded me to the G6. I think I will wait to switch to the G6 'til after my G5 transmitter dies!

Btw, were you able to get Dexcom Overpatches from Solera? I asked Solera and they said I would need a separate prescription for them!? I’ve read on the forum that Dexcom will just send them to any existing user who requests them, no need for an additional/separate prescription!??

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It wasn’t mentioned

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