Manual mode if that matters.
OK, I’m thinking I might just be SOL for three days, but here goes:
The short version is my controller keeps giving me the Out of insulin notification every 15 minutes even though it’s not out of insulin and it knows it because it also tells me I have 50+ units in the reservoir and it’s giving me insulin just like normal. If anyone knows how to make that notification go away, please let me know.
The long version:
This morning, my pod ran out of insulin. No big deal, it was about to expire anyway. I deactivated it on my controller, but the pod wouldn’t shut up. I finally managed to make it stop with a paper clip. Ok, pod is deactivated, controller says so, and I have the normal screen to activate a new pod. I’m not ready to do that yet, so I don’t. But then 15 minutes later it gives me the Out of insulin notification. I know. I unlock it, go back to sleep, 15 minutes later, same thing. I turn off the controller.
When I’m ready to activate my new pod, I turn it back on, there’s no notification, I activate the new pod, all seems well. Until a few minutes later when it gives me the Out of insulin notification. But it does indeed have insulin. It’s been giving me insulin all day. It gives me the basal, the bolus when I ask, and tells me I have 50+ units. I think it’s somehow stuck on this notification from the pod that actually did run out of insulin, but I don’t know how to make it stop.
I called customer service and the guy just didn’t get it. I think he’s sending me a new pod. Fine, but I still have plenty of insulin in this pod, so how do I make the notification go away. Finally he seems to get it (“you mean it says you’re out of insulin and it says you have insulin?” Yes!!) and tells me to turn my controller off and back on. I already did this twice today - it comes back on with no notification, but then I start getting one every 15 minutes. But I humor him and do it again, and he tells me to call them back if I get the notification again. I didn’t call them back. Maybe tomorrow. In the meantime, my pod is in another room on vibrate so I can sleep, which I’m about to do, and I have a syringe drawn up in case I get high in the night and don’t feel like getting up.
If anyone happens to know how to make the notification stop short of me deactivating my pod and losing my insulin, that would be awesome. And if Omnipod comes through with an answer that works tomorrow I’ll update in case anyone else experiences this.