In-Pen not working and technical support from Medtronic

Type 1 & LADA Flatliners
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UPDATE: It’s now 3/9/26. I wrote this post 2-3 weeks ago. I am still on hold with Medtronic/InPen. I gave up on the inpen, and just ordered humalog/lispro pens from my doctor. What is a reasonable amount of time to wait? By the way, the last time I called they had give us your number, and we’ll call you back. They never called back. Now I’ve been on the phone another 24 minutes (will give it 30) and they have the same message that they were playing 3 weeks ago. “we are currently experiencing high call volume.”

I’m wondering if I should just mail the broken in-pen back to Medtronic and be done with it.

My health is not being affected by this thanks to my ordering the lispro pens from my doctor.
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first written on 2/21/26

Anyone else on an In-Pen and had issues with Medtronic technical support? Yesterday, I called once and was on hold for 1.5 hours - didn’t get through. Called back a couple of hours later - waited 10-15 minutes. Didn’t get through. They say they are currently experiencing high call volume, both Saturday afternoon and Sunday morning. My In-Pen is no longer delivering insulin but makes the clicking sound when a cartridge is first put in. I have replaced the insulin and needles etc. Seems to be a problem with the pen. I am using insulin syringes until the problem clears. May just ask for humalog pens, because this is the second time this has happened to me. The last time this happened, they answered within a reasonable amount of time. I think if you say you’re available 24/7, 365 days a year, then that should be the case. If you are closed on the weekends better to state that.

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Sorry I can’t help here but I hope you get solutions soon!

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thank you! Ame

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@amee Not sure if it’s helpful, but I have a NovoPen Echo that I’m not using and can send you. The battery isn’t replaceable, but still is in working order (the battery is supposed to work 4-5 years). It takes standard cartridges like InPen, allows 1/2 unit dosing like InPen, has a display on the button end, and is red in color (hard to misplace). I used it briefly before getting a pump. You can PM me and let me know where to send, beats it sitting my suppplies drawer. BTW, if @amee doesn’t want it, its available to anyone else using cartridges, it doesn’t have to be used with the smart functions it enables, it can be used without the “smart” functions like a regular dial dose pen.

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@amee Just tap my name in any post I’ve made, then tap “message”, and write away; when done hit send. When you get a msg, it will show as an envelope by your name when you log in to FUD. I’ll send this same msg to you so you can see what I mean. Wrote this before seeing your other post with em address; have sent something there too!

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Thank you. A.

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I send my sympathies. Medical Device Reporting (MDR): How to Report Medical Device Problems | FDA

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This is Great. Thanks.

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I think it’s really unfortunate that no one will fulfill their professional responsibilites by helping you. Maybe you can help someone else by reporting it. Sorry about this mess.