I’m not sure, I know they handle them without me ever receiving a paper prescription most of the time but it is typically a slower process than what you’re describing!
Oh good, at least you don’t have to worry about taking them in yourself. That sucks you haven’t gotten them yet, though 
ugh it stinks being a professional patient!
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Hi folks, the quarter has started and I’m still getting adjusted to my new schedule and I’ve been very busy, so I haven’t had much time to spend here on FUD. But there is now an update to this appointment, and the pump struggles…
So after the nonsense with the prescriptions, and not being able to get all my questions answered, I have a third problem with this appointment.
My new insurance called my endo’s office about the pump replacement and the office told the insurance company that I DIDN’T SAY ANYTHING ABOUT NEEDING A NEW PUMP. The visit notes apparently do not indicate it in the slightest.
What the hell?!?! Now I have to go and call them again over this. What was the point of that appointment? Nothing that was important to me got “officially” accomplished, the things I actually needed from him did not get done.
Honestly, I’m fuming
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Sorry about another frustration, they never seem to occur when you have the time to deal with them.
You will get it straightened out. Deep breath…
For what it is worth, I would be fuming too.
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@glitzabetes kind of makes you wonder what the Dr actually heard. Does your Endo offer an e-version after visit summary? Many do. If not, maybe do a clarity check on your Endo before you leave at your next appt so he has no excuses
FWIW, after all you did for your appt I would be very very upset too
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I’m not sure that telling you how much I agree will help you, or telling you stories of my own, but sometimes I think it borders on criminal. I went for an appointment at a pain specialist about 6 weeks ago to talk about my hip pain. He gave me a 45 second evaluation, never asking me to describe the pain, and then had me walk across the room. The entire appointment was done in 6 minutes and the first minute of it was his asking me why I hadn’t been to see him in over a year. And my explaining myself— which ticked me off more than anything. Anyway, I forgot to ask for a physical therapy script. Later that afternoon I called his office to request one, told them I forgot, and I could pick it up. His response to my request is that I needed to make another appointment with him… to discuss the medical necessity of it.
I was also fuming. And it’s not okay.
I was hoping some kind of advice was forming in the back of my mind while I was writing that, but nope. Just a vent. Can you talk directly to him? Call his office and say you want him to call you or to communicate by email or something? I think I’d take it up with him directly. The front desk, although known for its cheery disposition and never ending desire to help, is often a deterrence.
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That is 100% ridiculous. Do you have MyChart or some way to digitally communicate with them? Send them a message instead of call? I find my nurses usually get back to me pretty quickly that way.
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We specifically request a paper prescription for insulin. It is still entered into the computer the same as if it goes electronic to the pharmacy. But then it simply prints out locally (on special prescription paper) and the Doc signs it.
I take a good look to make sure it is exactly what I requested and expect.
Might seem a bit old and behind the times but it seems to eliminate a lot of the unnecessary mistakes.
Did you mention you want to go with a Tandem pump or did I misread? If a Tandem, when we switched to our X2, we had somebody from the Tandem company assist with all of that. I can double check they are still in the same position and pass along their contact information. It is a sale for them - let them do all the leg work.
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I do the same for any RX I get for CVS, including insulin. This gives me a chance to check prices with other places like Costco before filling.
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This is excellent advice. And I’ve tried to employ that recently to no avail in a non-diabetes setting. The medical team literally couldn’t figure out how to do it. Said they’d send it. They’re now fired.
But I still think it is excellent advice.
@glitzabetes I was so sorry to hear about your struggles with your Endo’s office and their inability to help you. I can’t help but think maybe it’s time to start shopping for a new Endo.
Having come to your thread a little bit late, and read the entire thing through, I was so happy when I saw what good success you have had and the great visit! But no matter how good it is, it’s useless if you can’t get your pump, RXs, and whatnot filled.
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