We get our Insulet pods from EdgePark Medical Supplies because of the deal that they have with our insurance company.
In December, right before leaving for vacation, I found that, out of the 4 boxes of 10 they had shipped us in August, one of them only had two pods. I was furious at myself for not having checked each individually at the time. I was out of time and could not call then.
Today I called their customer support. I explained that:
one of the boxes from our August shipment only had 2 pods
I know for sure that it is true, because we have a storage system where we only use one “current” box at a time, and leave the others in a different storage location. When I was ready to open the next box in line, I found it only had 2 pods.
I was sure they would not believe me so long after the fact, and had mentally resigned myself to never get the missing pods. Instead, the rep went through all the box numbers etc., then very nicely told me that they would ship me an extra box right away, and would try to make it happen before the shipping deadline of the day this very day.
I was impressed, and this is giving me a very positive feeling about EdgePark. The rep, Sherry, was very friendly, competent, and efficient. I hope she gets a promotion!