Twice now the battery of the Dash PDM has dropped from a healthy charge to 0-1% in a very short time. Yesterday it was at 74% when I went to do some errands. Four hours later it was completely drained. Is anyone else experiencing this?
How old is it? Is the battery replaceable?
Yeah, the Dash PDM has that problem. Is WiFi off? They were pretty good about sending replacements if you’re having battery issues.
Date says Dec. 2022. I’ll check for replacement online.
Yeah, wi-fi is off and I reduced the screen brightness, too.
I stopped using dash maybe a year and a half ago? My PDM was always going from 90% to like 15 % in a couple of hours most of the time. I did all the things your suggested to do to keep the battery healthy like only leaving it on the charger until 80% charged and turning it off for awhile every day. So I contacted insulet and they sent me a new PDM.
Well … that PDMs battery was even worse than the one I wanted replaced. Lol
Eventually I just started carrying a couple of power banks with me. Plus syringes and a vial of humalog that had like 20 units left.
Im sorry that they have apparently done absolutely nothing to fix this problem. The Omnipod 5 controller does not have this issue.
Wow - I’m thinking maybe I’ll continue using the Eros pods until I’ve run out of them and see if something else comes along in the nontube type of pump. I know Medtronic had ideas - but got their wrist slapped on “borrowing” certain technology … hmmm … when will they learn.
Anyways, some nice Dash using T1D Americans on my Eastern Loop sail this summer - donated their unused ones - so I’m good to go for at least another year until I figure out what my next insulin pump will be. I’m in Canada, where coverage for technology is hit/miss depending on where you live - so all good in my little world of diabetes that I’ve been living with for almost 60 years!
I want to get a second (longer) charger cable for the Dash PDM but I don’t know what kind of micro-connector it uses. Advice, please?
I think this is what you need:
This Amazon link give you 3, 6, and 10 foot options. And free returns if it is not right.
But it seems to match from the pictures.
@catlady Its a standard micro-USB plug, the other end is usually a USB-A standard that plugs into a charger supply. However, Insulet cautions people to only use the charger/cable provided with the PDM. That said, as long the charger/cable are from a reputable source (i.e. some charger supplies/cables on head-ons at check-outs of grocery/big box stores are questionable) and is the same charger strength output of volts/amps, it should be fine and not cause any problems. Note: I’m not an electrical engineer and do NOT speak for Insulet; not sure I’d tell Insulet I used a non-Insulet provided charger/cable!
Not to hijack the thread, but has anyone heard what the EU’s requirement for a common charger type (stipulating USB-C’s oval shape ala Apple iPhone moving to USB-C) is going to do for Dexcom, Insulet, and other PDMS and devices? I don’t recall having seen anything on it.
As I understand it, the EU mandate is for all new portable consumer devices, so it would not include legacy medical devices. Since Insulets strategy is to use off the shelf hardware, I would imagine any new PDM designs will use USB C, but I doubt they’ll revise the design of existing hardware.
The information that comes with the Dash PDM also says to keep chargers in other locations (car, office, etc.)!
Let’s add this to the ever-growing list of diabetes rules we break.