I’ve been stuck on a “loading the client” screen when attempting to load it on the PC, but on Phone, it’s loading just fine (both the app and the browser, on phone). Very strange…it’s been this way for maybe a day? I’ve cleared cache and all the basic fixes.
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Hi @ClaudnDaye I’m using a paid hosted version. of NS (T1Pal) and mine is resolving correctly on a laptop.
It’s the browser that matters, not the OS, because the code that gets downloaded runs inside the browser. In this case the code isn’t downloading so check your browser settings for the web site; it may be that “javascript” is disabled. That’s this setting in Chrome:
You need to check the setting on the actual web page where NightScout runs; in my setup it’s the home page of the web site but your NightScout provider might have put in an indirection to a new web site/page where javascript happens to be disabled. Equally a browser update might have lost the settings for some reason.
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Mine is paid/hosted also.
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It’s worked on my browser for years…only having trouble for the past day or two and I’ve changed nothing. Everything looks fine on the browser
Also, same deal no matter what browser I try it, when on PC. On mobile phone, again, everything loads up fine both in browser(s) and in the native app on the phone. It’s only a PC / Browser issue atm.
@ClaudnDaye if you use a privacy based browser, and they just did an update then they might have broken things. That happened with Brave for me. Sent a help ticket with broken link and explained the issue. Within 24 hrs everything worked again.
Not sure if this is your issue or no, but it might be a direction to look into.
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Yeah, that looks fine. Browser updates happen regularly and semi-automatically on Windows machines so something may have gone wrong. Also don’t some hosting services have automatic updates for the NightScout code itself? The latter seems unlikely since it is only broken on one browser.
I’d try a simple connection without the authentication information; i.e. delete the username/password or the ?token from the URI and make sure that you get the “device authenticaiton” page; this one:
I don’t think you will because that requires the code to be downloaded as well, but who knows, it might work.
I just tried several browsers on Linux; Chrome, Falkon (very slow…), firefox. They’re all good. I don’t have Safari to try, but it looks like you are using Chrome.
EDIT: if you are on Windows try Edge, or if you are using Edge try Chrome. They’re very similar code-wise. If they both fail download firefox and try that. No configuration of the trial browser is required (or desirable), just enter the URL without the authentication and verify basic access first.
I have other pages loading forever also so I think it’s some update that’s messed up loading.
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My url is straightforward, no username/pwd/token info in the name. Don’t even get to any screen where I can add any API secret info. Wife’s browser opens NS just fine in her browser. It’s just my computer browsers…all of them. Tried Edge, Chrome, Firefox and they’re all hanging, but not only this site, others as well….for instance, I usually do a backup of a dreamhost website I manage, but the backup site is loading forever right now….again, only for the past day or so.
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Possible, but over 2 days? I’ve seen Windows update fail in that way but that was Windows 10 with major updates when I had a 1Mbps internet link. My current link is 10Mbps(upload, massive download) and it was ok with the recent 2025H2 update, but I guess that could be it.
Launch “Task Manager” and look at the 5 columns:
If any one them are near 100% that might be the problem. There will be a line for Chrome (or what browser you are using) and that might suggest a problem; a web page can clobber the whole browser (this is what used to happen with my wife’s prior computer). That’s very unlikely though if the problem shows in multiple different browsers; a machine level issue is more likely.
NightScout to the authentication dialog does not need to do any processing of note, so it would really have to be something consuming either all the CPU or all the network at the machine level.
Since your wife’s computer works it’s not going to be your ISP or local network.
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It’s definitely starting to point towards your computer @ClaudnDaye . @jbowler has the right methodology for starting to source the issue. Find the CPU hog and go from there.
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