I have a Samsung Galaxy S22 and just recently updated the t:connect mobile app as my phone is now supported for remote bolus. I’m now getting a Bluetooth Error that requires that I unpair and pair the pump. Its happening about once a day.
The unpair / pair process is a P.I.T.A. because of the long code that needs to be entered.
I’m 90% sure it is this latest app version. Is anyone else having this issue?
Have you brought this up to their Tech Support? wondering what they told you
Yes, I’ve called their tech support on the second, third, and fourth time it happened. Today they finally acknowledged it is a known issue and will call me or email me when they have a solution.
If no one else has a solution, would very much appreciate you posting the solution that is eventually provided to you.
I posted before today’s “leave your number and we’ll keep your place in line and call you” callback happened so I was looking to see if I was the only one with this issue. Now that they have acknowledged that it is a “known issue” (or I’ve bugged them enough that they are blowing me off), I have to trust that they will find the problem and fix it. Most likely with a new revision of the Android app. Judging from the speed with which they added the S22 to the remote bolus list, I’m guessing at least three months for a fix.
Tandem finally fixed this problem.
@bsmorgan that was a speedy fix! Thanks for keeping us updated
Your definition of “speedy” and mine are completely different