Oh, just a few more fun details about the phone call. When I was on the phone with the guy, I told him how disappointed I was about them discontinuing the old receiver, and that when I was no longer able to use an old receiver, I was done with Dexcom.
I also told him that letting marketing people make decisions about things like this is stupid if they aren’t using it 24x7. There is a big difference between looking at something in a conference room and saying, “Oh the colors are so pretty! I like it!” and using it at 4am because your BG is 50.
As the call was going on I bought the one from eBay.
And then I asked him if the call was being recorded. He said it was.
So I replied, “My name is Eric [last name], my date-of-birth is [DOB], and I am breaking federal law right now purchasing an older model G5 receiver from the diabetic black market because of Dexcom’s decision to discontinue the old receiver…Did you get that recorded?”
Hopefully someone will listen to our call.