FUDiabetes

New Dexcom receiver: Love it or hate it?

I just spoke with Dexcom. The old one is no longer available.

Because the old one is no longer available, I just bought one from eBay.

@TiaG, since your old one is broken and you brought this issue up I’d be happy to send it to you if you want it. Otherwise I am going to hold on to it as a spare.

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Are we talking G4 or G5 or what?

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G5.

The G4 is still available for now, but it’s outlook is probably doomed. I think they will be ditching it soon.

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I would think it would be hard to Dexcom to discontinue the G4 with the Animas Vibe still using it. Who knows with Animas ditching its customers but I would still expect Dexcom to continue the G4 product line for some time.

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Who knows. I certainly don’t.

But when I asked the product guy he said at this point it is undetermined what the plan is for the G4, but said he anticipates at some point they will be phasing it out…

Since they totally killed the G5 receiver, ditching the G4 would not surprise me. But that’s just speculation.

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Oh, just a few more fun details about the phone call. When I was on the phone with the guy, I told him how disappointed I was about them discontinuing the old receiver, and that when I was no longer able to use an old receiver, I was done with Dexcom.

I also told him that letting marketing people make decisions about things like this is stupid if they aren’t using it 24x7. There is a big difference between looking at something in a conference room and saying, “Oh the colors are so pretty! I like it!” and using it at 4am because your BG is 50.

As the call was going on I bought the one from eBay.

And then I asked him if the call was being recorded. He said it was.

So I replied, “My name is Eric [last name], my date-of-birth is [DOB], and I am breaking federal law right now purchasing an older model G5 receiver from the diabetic black market because of Dexcom’s decision to discontinue the old receiver…Did you get that recorded?

Hopefully someone will listen to our call.

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Eric, that is too funny. I suspect the new receiver is due to problems manufacturing the old ones. We had two old ones go down in one year, and during the call the tech mentioned that a lot of the old ones were breaking due to some manufacturing difficulties. With that said, I really like the old receiver and will do the same if our current one breaks before the next gen sensors hit the market.

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Agreed. The Dex CEO has stated the new receiver will be better for the company from a financial perspective. It was important enough to spend a few minutes talking about it.

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They could restrict it to the Animas Vibe people. They would probably do a large batch run, then stockpile it for this small community. After the stock is gone, no luck.

Example: Freestyle (Abbott really) discontinued the mainstream Freedom meter which is only available when you buy an Omnipod system. For the rest of the world there is only the Lite (and the other models of course).

Agreed. That would make financial sense.

Edit. I forgot. The Vibe people didn’t even get a receiver. The pump IS their receiver. The pump and G4 came as a package but no receiver was included with it.

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Never use my receiver, always on my phone. Sitting in my drawer collecting dust. Couldn’t imagine having to carry an extra device around.

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Same. Back in the G4 days, I learned that a receiver was one too many devices to keep track of for me. I never forgot my phone, but I’d sometimes get to the office only to realize I’d left the receiver at home and had to be without all day. Was so excited when I was able to upgrade to G5—I got the software to upgrade my old G4 receiver but never did and just use my phone. I realize that’s not an option for medicare users though, which sucks.

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Have been offered the receiver twice by my provider–“are you sure you don’t want it?”–but I told them I use my phone and have an old one for backup. Hopefully that’s the end of it.

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Could you explain a little more about how you could do that? I’ve heard it’s upgradable but haven’t actually gotten that confirmed. Asked another CDE and was told it wasn’t possible to upgrade a G4.

To be honest, it was a long time ago, and I don’t really remember since I never did it. I was sent a CD with software on it that would upgrade my receiver I think, but immediately realized I wasn’t likely to be using the receiver ever again so didn’t bother…

Was it a Dexcom person who told you that? Either way, I’d call them and ask (again if it was them—might get someone else more helpful).

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If I remember, the original G4 receiver could be upgraded only to get the improved “505” algorithm, but not to use G5 transmitters because the radio frequency was different. A later G4 receiver had both radios so could be upgraded. In any case, I seem to remember that you can go to the Dexcom web site, download and install their receiver upgrade software to install on your PC, then run the software and it will look at your receiver over the USB cable and tell you whether any firmware upgrades are available for you (and then let you decide whether or not to install the upgrade). And they had a warning that if you upgrade the receiver from G4 to G5, you can’t go back.

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Ok. I have to be a smartass here.

My Dexcom receiver is the watch on my wrist, and it can work with G5 or G4. The companion phone app is so feature rich that I can’t even use all of the features. Oh, and my last G5 transmitter lasted 183 days.

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I do not have a G5 reciever - except for the one @docslotnick has.

When the G5 transmitters came to Canada I never ordered a reciever. The sales guy said “are you just going to use the iphone?” and I said - something like that… he knew what I was taking about.

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I just got my new touchscreen G5 and will not be immediately using it since 1) a person is not able to run two Dexcom receivers at once, 2) there seems be be no carrying case option except for those from tallygear.com and 3) I don’t like the fact that the screen is oriented vertically and has no ability for the display to rotate as the device rotates. It seems like Dexcom made some major assumptions in their re-design of the G5, namely that users will be willing to carry it in their pockets like a cellphone instead of attaching it to their belt to be able to immediately see their BG reading. Consequently, the likelihood of temporarily losing the new design seems to be greater than with the push button G5 since one will either need to have it out while driving long distances or use the cell phone app. I don’t understand why Dexcom couldn’t have added more than two channels to the transmitters (one for receivers and one for cellphones). I tried starting up my new touchscreen receiver while my old one was running and the new one wouldn’t or couldn’t accept a Bluetooth signal. I’m also bummed that Dexcom seems to not be updating the list of compatible Android phones for use with the cellphone app. Even if they had to add them one at a time, that would be better than apparently adding them in groups. I had to revert to using a Samsung S5 phone instead of a much newer Motorola phone that’s not on the list.

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We use our iPhone nearly 100% of the time because of the fact that you can do landscape within the Dexcom G5 Mobile app and finger over specific sections to see trending (how fast is he moving up or down), for treatment reasons. The receiver imho is not a great design. At the very least, we should be able to finger the screen or see previous numbers somehow. We’re really hoping to go to xDrip in the near future – hopefully before Liam starts Kindergarden (he’s 4 years old tomorrow) so we have another year to make it happen. Our plan is to switch to a Pebble watch + xDrip/Nightscout. I just have to get enough energy up to figure it all out.

Also, welcome to FUD, @mwashburn! Please drop by and introduce yourself, and share your story with us!

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