I am about to lose my everloving mind with Dexcom. I have been a faithful user for over 6 years but over the past year or so I’ve had repeated issues with sensors and now a transmitter, and customer service is not super easy to get in touch with.
My insurance company shipped my newest G6 transmitter to me in November 2019. I started using it on 1/3. On 3/23 I got the transmitter expiring alert (20 days left or so, I believe). Two days later, today (3/25), I got a new alert I hadn’t seen before - low transmitter alert (said something like battery critically low). An hour after that, I didn’t have any more readings (lasted 4 hours, until I took it off). I assumed it was a transmitter issue because the sensor was acting normally until then and I had that weird battery low alert, then no data.
I called Dexcom to let them know my transmitter died too early (before the 90 days). The rep had me power cycle my phone - because I had a signal loss error, she thought it was the sensor, but that didn’t solve it (probably because the transmitter was dead). Eventually she insisted that because the transmitter was in the last 10 days of the 90 day cycle, I should have expected to need to replace it. Even though I explained that I always get a notice when it will be my last session with each transmitter and I didn’t this time, she didn’t care because it was almost 90 days. BUT IT DIDN’T MAKE IT TO 90 DAYS. So now I’m over a week short.
Just frustrated that this rep did not understand that the transmitter is supposed to last 90 days. She was also concerned that it had been shipped to me in November - why should that matter?! They have an expiration date of a year from when they are manufactured. Shouldn’t they have replaced it?? Am I wrong? I am just so aggravated.