# Xdrip stopped working
**URL:** https://forum.fudiabetes.org/t/xdrip-stopped-working/7485
**Category:** DIY
**Created:** [May 16, 2019, 1:00am UTC](https://forum.fudiabetes.org/t/xdrip-stopped-working/7485 "2019-05-16T01:00:41Z")
**Posts on this page:** 13
**Page:** 1
### Author:  [@CarrieM](https://forum.fudiabetes.org/u/CarrieM)
#### Post date: [May 16, 2019, 1:00am UTC](https://forum.fudiabetes.org/t/xdrip-stopped-working/7485/1 "2019-05-16T01:00:41Z")
I just downloaded xdrip today and for the last 4 hours this is all it’s doing. I have read all there is to know about troubleshooting and I did EVERYTHING but it still frozen. Can someone please help Thank you
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### Author:  [@elver](https://forum.fudiabetes.org/u/elver)
#### Post date: [May 16, 2019, 6:22am UTC](https://forum.fudiabetes.org/t/xdrip-stopped-working/7485/2 "2019-05-16T06:22:34Z")
Hi @CarrieM,
I’m sure several of our resident XDrip experts like @docslotnick will be along soon. In the meantime, several things you can check.
In the XDrip program, go to Settings\>hardware sources\> and check G5/G6
Then in settings\>G5/G6 Debug Settings, check OB1 collector.
Scroll down in same menu as OB1 Collector, and check G6 Support.
It’s my understanding as a G5 user that those settings cure many of the G6 woes.
If you need any other help, don’t be shy…there is plenty of help here.
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### Author:  [@CarrieM](https://forum.fudiabetes.org/u/CarrieM)
#### Post date: [May 16, 2019, 9:46am UTC](https://forum.fudiabetes.org/t/xdrip-stopped-working/7485/3 "2019-05-16T09:46:44Z")
I have done all those things that you mentioned and nothing seems to fix it. Thanks for your help
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### Author:  [@docslotnick](https://forum.fudiabetes.org/u/docslotnick)
#### Post date: [May 16, 2019, 1:22pm UTC](https://forum.fudiabetes.org/t/xdrip-stopped-working/7485/4 "2019-05-16T13:22:08Z")
Hi @CarrieM First, what phone are you using? Do you have a receiver? I assume you did the Source Wizard so settings should be correct.
My first G6 sensor was defective, and so was the transmitter, so that could be a possibility. Dexcom replaced them both.
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### Author:  [@CarrieM](https://forum.fudiabetes.org/u/CarrieM)
#### Post date: [May 16, 2019, 2:20pm UTC](https://forum.fudiabetes.org/t/xdrip-stopped-working/7485/5 "2019-05-16T14:20:51Z")
I have a Samsung s10 and it was not compatible with dexcom app itself. I do have a receiver which I do carry with me as well since I can not use the dexcom app at this time and yes I read all the trouble shooting out there I could find and nothing. It seems to be working on and off again . I get numbers then it quits.
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### Author:  [@docslotnick](https://forum.fudiabetes.org/u/docslotnick)
#### Post date: [May 16, 2019, 3:01pm UTC](https://forum.fudiabetes.org/t/xdrip-stopped-working/7485/6 "2019-05-16T15:01:31Z")
@CarrieM In Less Common Settings\> other misc options make sure “Samsung Workarounds” is checked.
Also, there have been reports of xDrip+ problems with the S10. In fact, there is a thread concerning it. @pastadude came up with a workaround.
> [@Dexcom G6 and Xdrip+ / Samsung Galaxy S10+](https://forum.fudiabetes.org/t/dexcom-g6-and-xdrip-samsung-galaxy-s10/6890):
>
> I’m currently on the Dexcom G6 running a Samsung galaxy S8+ with the latest Xdrip+ and a Huwawei watch not as a collector, which I’m fine with. I also upload to Nightscout via Heroku and display my BG as a tab in Chrome while at work. Friday I’m upgrading to the Samsung Galaxy S10+ which I understand is Android Pie. Anything I need to be aware of?
Keep running xDrip+ and the receiver simultaneously. XDrip+ may mysteriously stop acting up.
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### Author:  [@CarrieM](https://forum.fudiabetes.org/u/CarrieM)
#### Post date: [May 16, 2019, 4:15pm UTC](https://forum.fudiabetes.org/t/xdrip-stopped-working/7485/7 "2019-05-16T16:15:56Z")
Yep that’s checked off to. I guess it’s just the phone. Hopefully the issue resolves but thanks for your help
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### Author:  [@docslotnick](https://forum.fudiabetes.org/u/docslotnick)
#### Post date: [May 16, 2019, 5:18pm UTC](https://forum.fudiabetes.org/t/xdrip-stopped-working/7485/8 "2019-05-16T17:18:32Z")
@CarrieM Make sure you check out the whole thread mentioned in my previous post. We’ve had good luck with a couple of S10 users.
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### Author:  [@adstew](https://forum.fudiabetes.org/u/adstew)
#### Post date: [May 19, 2019, 8:45pm UTC](https://forum.fudiabetes.org/t/xdrip-stopped-working/7485/9 "2019-05-19T20:45:11Z")
I use a Pixel 3 xl and very recently had some issues with xdrip not working. Wondering if there was an update that had some bugs? Went to Dexcom app and much prefer Xdrip. Will try again on my next sensor.
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### Author:  [@docslotnick](https://forum.fudiabetes.org/u/docslotnick)
#### Post date: [May 19, 2019, 9:53pm UTC](https://forum.fudiabetes.org/t/xdrip-stopped-working/7485/10 "2019-05-19T21:53:56Z")
@adstew Did you try the latest nightly version? Go to settings\> xDrip+ Update Settings\>Update Channel and choose Nightly.
Then go to the main screen and tap the three dot icon on the upper right and choose check for updates.
That will keep you updated with the latest version.
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### Author:  [@CarrieM](https://forum.fudiabetes.org/u/CarrieM)
#### Post date: [May 20, 2019, 1:42am UTC](https://forum.fudiabetes.org/t/xdrip-stopped-working/7485/11 "2019-05-20T01:42:01Z")
Mine does have an option for nightly its says stable beta and alpha
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### Author:  [@docslotnick](https://forum.fudiabetes.org/u/docslotnick)
#### Post date: [May 20, 2019, 2:11am UTC](https://forum.fudiabetes.org/t/xdrip-stopped-working/7485/12 "2019-05-20T02:11:59Z")
@CarrieM You should choose Nightly.
Alternatively, you can go to this site (Github) and download the latest version:
> **[NightscoutFoundation/xDrip](https://github.com/NightscoutFoundation/xDrip/releases)**
>
> Nightscout version of xDrip+. Contribute to NightscoutFoundation/xDrip development by creating an account on GitHub.
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### Author:  [@CarrieM](https://forum.fudiabetes.org/u/CarrieM)
#### Post date: [May 20, 2019, 2:14am UTC](https://forum.fudiabetes.org/t/xdrip-stopped-working/7485/13 "2019-05-20T02:14:57Z")
Thank you