# What Account # are they looking for here? - Dexcom Sensor Replacement Form

**URL:** <https://forum.fudiabetes.org/t/what-account-are-they-looking-for-here-dexcom-sensor-replacement-form/11209>\
**Category:** C/GM\
**Created:** [April 7, 2021, 11:58pm UTC](https://forum.fudiabetes.org/t/what-account-are-they-looking-for-here-dexcom-sensor-replacement-form/11209 "2021-04-07T23:58:44Z")\
**Posts on this page:** 3\
**Page:** 3

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**Author:** ![Chris](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fudiabetes.org/chris/32/382_2.png) [@Chris](https://forum.fudiabetes.org/u/Chris)\
**Post date:** [April 20, 2021, 11:04pm UTC](https://forum.fudiabetes.org/t/what-account-are-they-looking-for-here-dexcom-sensor-replacement-form/11209/41 "2021-04-20T23:04:25Z")

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Glad it was easy, but I am guessing this pays off big for Dexcom, since answering telephone calls to collect information for replacements is Expensive. This system probably paid for itself in a couple of months of operation.

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**Author:** ![bpollina](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fudiabetes.org/bpollina/32/7413_2.png) [@bpollina](https://forum.fudiabetes.org/u/bpollina)\
**Post date:** [May 6, 2021, 2:19am UTC](https://forum.fudiabetes.org/t/what-account-are-they-looking-for-here-dexcom-sensor-replacement-form/11209/42 "2021-05-06T02:19:09Z")

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I heard somewhere that Dexcom keeps track of the # of replacements yo ask for and I imagine that after you trip whatever threshold you trip that they will contact you.

According to my endo, one should NEVER feel shy about reporting a sensor that doesn’t last the full 10 days no matter how shy.

I myself have quite a stash built up of legitimate replacements and have not received a call yet about having too many.

Lately I found out that you can fill out a support request and choose email as a response type and never have to call! Much more convenient. I’ve done that the last 3 or so and have never had to interact with anyone.

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**Author:** ![JessicaD](https://avatars.discourse-cdn.com/v4/letter/j/6f9a4e/32.png) [@JessicaD](https://forum.fudiabetes.org/u/JessicaD)\
**Post date:** [May 7, 2021, 1:50am UTC](https://forum.fudiabetes.org/t/what-account-are-they-looking-for-here-dexcom-sensor-replacement-form/11209/43 "2021-05-07T01:50:14Z")

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This is fantastic. Thanks so much for posting the link here. I haven’t had a sensor error for so long; since I started using my arms. But I needed a break and felt like I had the perfect real estate on my stomach … but I didn’t. Started getting sensor errors a few days ago – hour long drops a few hours each day, growing to more hours than that today. So frustrating! It would be so nice to use the sides of my stomach where I really haven’t blown them out with injections. ☹ Anyway, thanks for making the replacement request easy to make! Jessica

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