# Terrible Customer Service from Dexcom Sales

**URL:** <https://forum.fudiabetes.org/t/terrible-customer-service-from-dexcom-sales/6574>\
**Category:** Vendors\
**Tags:** dexcom\
**Created:** [February 13, 2019, 3:54pm UTC](https://forum.fudiabetes.org/t/terrible-customer-service-from-dexcom-sales/6574 "2019-02-13T15:54:32Z")\
**Posts on this page:** 4\
**Page:** 2

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**Author:** ![cardamom](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fudiabetes.org/cardamom/32/2622_2.png) [@cardamom](https://forum.fudiabetes.org/u/cardamom)\
**Post date:** [February 15, 2019, 1:44am UTC](https://forum.fudiabetes.org/t/terrible-customer-service-from-dexcom-sales/6574/21 "2019-02-15T01:44:45Z")

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Yes, that part is on them! But it makes Dexcom’s inefficiency way too burdensome to deal with. Don’t get me wrong, I’m not a fan of the US insurance industry either, not in the slightest. Although at least my insurance company is generally better at communication with me than Dexcom is.

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**Author:** ![elver](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fudiabetes.org/elver/32/8772_2.png) [@elver](https://forum.fudiabetes.org/u/elver)\
**Post date:** [February 15, 2019, 1:49am UTC](https://forum.fudiabetes.org/t/terrible-customer-service-from-dexcom-sales/6574/22 "2019-02-15T01:49:32Z")

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It’s a shame there isn’t a senior management level Dexcom employee lurking on this website. And, if there is why don’t they speak to the user assertions being levied against them? Frankly I would be ashamed, growth pains or not.

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**Author:** ![glitzabetes](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fudiabetes.org/glitzabetes/32/4287_2.png) [@glitzabetes](https://forum.fudiabetes.org/u/glitzabetes)\
**Post date:** [February 22, 2019, 7:56pm UTC](https://forum.fudiabetes.org/t/terrible-customer-service-from-dexcom-sales/6574/23 "2019-02-22T19:56:16Z")

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Another update from reddit on Dexcom:

> **[r/dexcom - Dexcom just fired most of their American Staff](https://www.reddit.com/r/dexcom/comments/atd3m6/dexcom_just_fired_most_of_their_american_staff/)**
>
> 159 votes and 89 comments so far on Reddit

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**Author:** ![JOHN1951](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fudiabetes.org/john1951/32/12078_2.png) [@JOHN1951](https://forum.fudiabetes.org/u/JOHN1951)\
**Post date:** [November 6, 2025, 3:36am UTC](https://forum.fudiabetes.org/t/terrible-customer-service-from-dexcom-sales/6574/24 "2025-11-06T03:36:06Z")

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NEVER. ONLY ISSUE WAS I HAD A QUESTION ABOUNT A EMAIL I GOT ABOUNT A new G6 app being released in Dec. 2025. Now one could answer a question I had. No one responding from Dexcom knew abount a change

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