# Tandem Customer Service - well done
**URL:** https://forum.fudiabetes.org/t/tandem-customer-service-well-done/12574
**Category:** Type 1 & LADA
**Created:** [April 5, 2022, 10:33pm UTC](https://forum.fudiabetes.org/t/tandem-customer-service-well-done/12574 "2022-04-05T22:33:33Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@jim26](https://forum.fudiabetes.org/u/jim26)
#### Post date: [April 5, 2022, 10:33pm UTC](https://forum.fudiabetes.org/t/tandem-customer-service-well-done/12574/1 "2022-04-05T22:33:33Z")
So after three years I managed to destroy my Tandem X2 screen.
As some may know, I keep my pump in my pocket as it keeps everything out of the way and keeps we from constantly snagging the tubing. Anyway I was doing some work at my house which required crawling around on my stomach and I must of hit something which destroyed the screen.
Anyway getting to the point of the post. Called Tandem Monday morning and being under warranty they overnight shipped a refurbished pump to me. I received at 2:00 today.
So fortunately I don’t have some long saga about terrible customer service. It went very smooth and couldn’t expect much better service and with absolutely no hassle. So I wanted to mention when a company handles a distressing situation very well.
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### Author:  [@Chris](https://forum.fudiabetes.org/u/Chris)
#### Post date: [April 5, 2022, 10:38pm UTC](https://forum.fudiabetes.org/t/tandem-customer-service-well-done/12574/2 "2022-04-05T22:38:48Z")
Glad to hear it. Our Tandem pump problems/experience mirror yours. If we were in warranty they always overnighted a replacement. happened twice for us.
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### Author:  [@TommyGadd](https://forum.fudiabetes.org/u/TommyGadd)
#### Post date: [December 10, 2022, 3:28am UTC](https://forum.fudiabetes.org/t/tandem-customer-service-well-done/12574/3 "2022-12-10T03:28:43Z")
I agree!!! I’ve had a few problems with my deliveries for my pump needs and when I call, they rush them to me in just a couple of days. Love my Tandem pump ❤