# Tandem alert email

**URL:** <https://forum.fudiabetes.org/t/tandem-alert-email/12727>\
**Category:** Pump\
**Tags:** tandem\
**Created:** [May 24, 2022, 8:15am UTC](https://forum.fudiabetes.org/t/tandem-alert-email/12727 "2022-05-24T08:15:17Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Margoriebest](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fudiabetes.org/margoriebest/32/10077_2.png) [@Margoriebest](https://forum.fudiabetes.org/u/Margoriebest)\
**Post date:** [May 24, 2022, 8:15am UTC](https://forum.fudiabetes.org/t/tandem-alert-email/12727/1 "2022-05-24T08:15:17Z")

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I have just received an email from Tandem entitled Urgent Product Defect Correction, This is alerting me to some issues which will be fixed by Updating to the Basal-IQ software. Does anyone know whether I can do this on an IPad please?

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**Author:** ![jim26](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fudiabetes.org/jim26/32/9780_2.png) [@jim26](https://forum.fudiabetes.org/u/jim26)\
**Post date:** [May 24, 2022, 12:48pm UTC](https://forum.fudiabetes.org/t/tandem-alert-email/12727/2 "2022-05-24T12:48:00Z")

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I don’t believe so. You need a windows or apple computer.

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<div class="post-metadata">

**Author:** ![Margoriebest](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fudiabetes.org/margoriebest/32/10077_2.png) [@Margoriebest](https://forum.fudiabetes.org/u/Margoriebest)\
**Post date:** [May 24, 2022, 3:15pm UTC](https://forum.fudiabetes.org/t/tandem-alert-email/12727/3 "2022-05-24T15:15:00Z")

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OK thanks.

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**Author:** ![Randy](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fudiabetes.org/randy/32/5435_2.png) [@Randy](https://forum.fudiabetes.org/u/Randy)\
**Post date:** [May 25, 2022, 3:40am UTC](https://forum.fudiabetes.org/t/tandem-alert-email/12727/4 "2022-05-25T03:40:27Z")

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From the Tandem site:

Supported Operating Systems

```
Microsoft Windows 11
Microsoft Windows 10 (64 bit)
Microsoft Windows 8.1 (64 bit)
Mac OS Monterey (v.12.x)
Mac OS Big Sur (v.11.0.x)
Mac OS Catalina (v10.15.x)
```

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<div class="post-metadata">

**Author:** ![Margoriebest](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fudiabetes.org/margoriebest/32/10077_2.png) [@Margoriebest](https://forum.fudiabetes.org/u/Margoriebest)\
**Post date:** [May 25, 2022, 4:28am UTC](https://forum.fudiabetes.org/t/tandem-alert-email/12727/5 "2022-05-25T04:28:05Z")

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That’s really helpful. Thanks.

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**Author:** ![jbowler](https://avatars.discourse-cdn.com/v4/letter/j/e274bd/32.png) [@jbowler](https://forum.fudiabetes.org/u/jbowler)\
**Post date:** [May 26, 2022, 1:12am UTC](https://forum.fudiabetes.org/t/tandem-alert-email/12727/6 "2022-05-26T01:12:26Z")

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You should be able to take it to your doctor and get him/her to update it. Indeed, you could send it back to Tandem, but then you wouldn’t have it while they updated it and that would be a problem.

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<div class="post-metadata">

**Author:** ![Margoriebest](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fudiabetes.org/margoriebest/32/10077_2.png) [@Margoriebest](https://forum.fudiabetes.org/u/Margoriebest)\
**Post date:** [May 26, 2022, 2:00am UTC](https://forum.fudiabetes.org/t/tandem-alert-email/12727/7 "2022-05-26T02:00:55Z")

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Yes Ive been thinking that! I can access a computer and probably could do it, but don’t want to “stuff it up” !