# Surprise: just received a new old-style G5 receiver from Dexcom!
**URL:** https://forum.fudiabetes.org/t/surprise-just-received-a-new-old-style-g5-receiver-from-dexcom/3058
**Category:** Share
**Tags:** dexcom
**Created:** [January 2, 2018, 7:07pm UTC](https://forum.fudiabetes.org/t/surprise-just-received-a-new-old-style-g5-receiver-from-dexcom/3058 "2018-01-02T19:07:38Z")
**Posts on this page:** 13
**Page:** 1
### Author:  [@Michel](https://forum.fudiabetes.org/u/Michel)
#### Post date: [January 2, 2018, 7:07pm UTC](https://forum.fudiabetes.org/t/surprise-just-received-a-new-old-style-g5-receiver-from-dexcom/3058/1 "2018-01-02T19:07:38Z")
Totally unexpected: I received a package this morning from Dexcom: a brand new, but old-type G5 receiver!
This is really strange at many levels:
- I had no idea my insurance company allowed new receivers every year (I had checked, and thought that, despite the 1-year warranty, it was every 4 years)
- I was not aware that Decom was going to ship me a new receiver
- It is not a new G5 but an old-type G5, more compact, that I like much better!
I guess it is my 2017 Hanukkah gift from upstairs 🙂 I must have been a good boy—hard to believe I know.
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### Author:  [@ClaudnDaye](https://forum.fudiabetes.org/u/ClaudnDaye)
#### Post date: [January 2, 2018, 7:17pm UTC](https://forum.fudiabetes.org/t/surprise-just-received-a-new-old-style-g5-receiver-from-dexcom/3058/2 "2018-01-02T19:17:22Z")
Very strange…ours is every 4 years, but hopefully, we’ll get a package in the mail too! 😃
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### Author:  [@Bradford](https://forum.fudiabetes.org/u/Bradford)
#### Post date: [January 3, 2018, 3:03pm UTC](https://forum.fudiabetes.org/t/surprise-just-received-a-new-old-style-g5-receiver-from-dexcom/3058/3 "2018-01-03T15:03:53Z")
I get a new receiver annually. I have several unopened and unused.
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### Author:  [@ClaudnDaye](https://forum.fudiabetes.org/u/ClaudnDaye)
#### Post date: [January 3, 2018, 3:50pm UTC](https://forum.fudiabetes.org/t/surprise-just-received-a-new-old-style-g5-receiver-from-dexcom/3058/4 "2018-01-03T15:50:02Z")
What Insurance do you both use? We have BCBS PPO
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### Author:  [@Michel](https://forum.fudiabetes.org/u/Michel)
#### Post date: [January 3, 2018, 3:51pm UTC](https://forum.fudiabetes.org/t/surprise-just-received-a-new-old-style-g5-receiver-from-dexcom/3058/5 "2018-01-03T15:51:53Z")
UnitedHealthcare
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### Author:  [@Bradford](https://forum.fudiabetes.org/u/Bradford)
#### Post date: [January 3, 2018, 5:48pm UTC](https://forum.fudiabetes.org/t/surprise-just-received-a-new-old-style-g5-receiver-from-dexcom/3058/6 "2018-01-03T17:48:24Z")
Athem Bluecross
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### Author:  [@Michel](https://forum.fudiabetes.org/u/Michel)
#### Post date: [January 3, 2018, 10:13pm UTC](https://forum.fudiabetes.org/t/surprise-just-received-a-new-old-style-g5-receiver-from-dexcom/3058/7 "2018-01-03T22:13:31Z")
A post was merged into an existing topic: [New Dexcom receiver: Love it or hate it?](https://forum.fudiabetes.org/t/new-dexcom-receiver-love-it-or-hate-it/2825)
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### Author:  [@Millz](https://forum.fudiabetes.org/u/Millz)
#### Post date: [January 4, 2018, 4:04am UTC](https://forum.fudiabetes.org/t/surprise-just-received-a-new-old-style-g5-receiver-from-dexcom/3058/8 "2018-01-04T04:04:25Z")
@Bradford - do you specifically request a new receiver or does Dex or your insurance send it to you? Asking because I have Anthem insurance as well and have had my Dex for almost 18 mos.
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### Author:  [@bkh](https://forum.fudiabetes.org/u/bkh)
#### Post date: [January 5, 2018, 4:47pm UTC](https://forum.fudiabetes.org/t/surprise-just-received-a-new-old-style-g5-receiver-from-dexcom/3058/9 "2018-01-05T16:47:34Z")
From UnitedHealthcare that is doubly strange.
For me with UNH, to get a new receiver after 1 year, when the old one was out of warranty, I had to call in and describe a specific, concrete defect in the old receiver. The defect didn’t have to be a show-stopper: it was enough to report that the receiver was taking longer to recharge and the battery state of charge indicator never got to 100% green anymore.
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### Author:  [@Thomas](https://forum.fudiabetes.org/u/Thomas)
#### Post date: [January 5, 2018, 4:51pm UTC](https://forum.fudiabetes.org/t/surprise-just-received-a-new-old-style-g5-receiver-from-dexcom/3058/10 "2018-01-05T16:51:59Z")
> [@Michel](#):
>
> Totally unexpected: I received a package this morning from Dexcom: a brand new, but old-type G5 receiver!
Actually Michel, did you confirm that this was billed to your insurance company and the insurance company provided reimbursement?
I am wondering if it was possible that this was a mistake on the part of Dexcom where they would then potentially eat the cost?
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### Author:  [@Bradford](https://forum.fudiabetes.org/u/Bradford)
#### Post date: [January 17, 2018, 8:11pm UTC](https://forum.fudiabetes.org/t/surprise-just-received-a-new-old-style-g5-receiver-from-dexcom/3058/11 "2018-01-17T20:11:14Z")
Sorry for the delyed response. Looks like I overlooked it somehow. To answer your question, I have to physically call in every 12 months or they will not send me one. I actually have to call in sensors every 3 months, transmitter every 6 months and receiver every 12 months. I have calendar reminders now.
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### Author:  [@Millz](https://forum.fudiabetes.org/u/Millz)
#### Post date: [January 18, 2018, 1:54am UTC](https://forum.fudiabetes.org/t/surprise-just-received-a-new-old-style-g5-receiver-from-dexcom/3058/12 "2018-01-18T01:54:07Z")
Thank you!
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### Author:  [@TravelingOn](https://forum.fudiabetes.org/u/TravelingOn)
#### Post date: [January 18, 2018, 2:33pm UTC](https://forum.fudiabetes.org/t/surprise-just-received-a-new-old-style-g5-receiver-from-dexcom/3058/13 "2018-01-18T14:33:05Z")
Based on other threads here, it seems like the old G5 would be the best option for replacement for our current G4.
Apparently we are eligible for a replacement this month (1/2018). Any idea if the old G5 version is actually an option (rather than a divine intervention)? Is it worth it to upgrade now?