# Starting on t:slim X2: my first questions

**URL:** <https://forum.fudiabetes.org/t/starting-on-t-slim-x2-my-first-questions/5892>\
**Category:** Pump\
**Created:** [December 18, 2018, 6:26pm UTC](https://forum.fudiabetes.org/t/starting-on-t-slim-x2-my-first-questions/5892 "2018-12-18T18:26:18Z")\
**Posts on this page:** 5\
**Page:** 7

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**Author:** ![Thomas](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fudiabetes.org/thomas/32/1719_2.png) [@Thomas](https://forum.fudiabetes.org/u/Thomas)\
**Post date:** [December 31, 2018, 6:59pm UTC](https://forum.fudiabetes.org/t/starting-on-t-slim-x2-my-first-questions/5892/123 "2018-12-31T18:59:39Z")

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@glitzabetes

I am actually ok if it craps out.  
lol  
Customer Support assured me they would replace it under warranty.  
Only two exceptions were:

- The pump case can not be cracked open (ie - no self fix attempts)
- The pump must be returned (ie - if lost overboard, must recover. No lost pumps.)

So I agree with you that the pump could suffer water damage but I am willing to roll those dice.  
🕶

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**Author:** ![Thomas](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fudiabetes.org/thomas/32/1719_2.png) [@Thomas](https://forum.fudiabetes.org/u/Thomas)\
**Post date:** [December 31, 2018, 7:00pm UTC](https://forum.fudiabetes.org/t/starting-on-t-slim-x2-my-first-questions/5892/124 "2018-12-31T19:00:16Z")

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> [@elver](#):
>
> I have lost 2 TSlims to water in the last 18 months.

@elver  
Any issues with Customer Support to have the X2 replaced under warranty?

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**Author:** ![glitzabetes](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fudiabetes.org/glitzabetes/32/4287_2.png) [@glitzabetes](https://forum.fudiabetes.org/u/glitzabetes)\
**Post date:** [December 31, 2018, 7:01pm UTC](https://forum.fudiabetes.org/t/starting-on-t-slim-x2-my-first-questions/5892/125 "2018-12-31T19:01:43Z")

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To each their own. There is little that is more irritating to me than a surprise pump failure so I choose not to roll the dice haha

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**Author:** ![elver](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fudiabetes.org/elver/32/8772_2.png) [@elver](https://forum.fudiabetes.org/u/elver)\
**Post date:** [December 31, 2018, 7:03pm UTC](https://forum.fudiabetes.org/t/starting-on-t-slim-x2-my-first-questions/5892/126 "2018-12-31T19:03:09Z")

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None. They were highly suspicious the second time and stated there would be a full teardown to determine defect. I then reminded them that since the second pump was a remanufactured pump any defect was their’s. Had the replacement pump same day I called to report it.

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**Author:** ![Thomas](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fudiabetes.org/thomas/32/1719_2.png) [@Thomas](https://forum.fudiabetes.org/u/Thomas)\
**Post date:** [December 31, 2018, 7:03pm UTC](https://forum.fudiabetes.org/t/starting-on-t-slim-x2-my-first-questions/5892/127 "2018-12-31T19:03:49Z")

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@glitzabetes - Makes sense.

@elver - That is pretty funny.

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