# Solara is wanting access to Clarity app
**URL:** https://forum.fudiabetes.org/t/solara-is-wanting-access-to-clarity-app/15029
**Category:** Vendors
**Created:** [December 9, 2024, 7:03pm UTC](https://forum.fudiabetes.org/t/solara-is-wanting-access-to-clarity-app/15029 "2024-12-09T19:03:43Z")
**Posts on this page:** 17
**Page:** 1
### Author:  [@CRB](https://forum.fudiabetes.org/u/CRB)
#### Post date: [December 9, 2024, 7:03pm UTC](https://forum.fudiabetes.org/t/solara-is-wanting-access-to-clarity-app/15029/1 "2024-12-09T19:03:43Z")
Has anyone else heard this yet? I ordered new G7 sensors today & at the end he asked for my permission to connect Solara to my Clarity app. I asked for info to be emailed to me. He said that has not been prepared yet, but I’ll get one eventually. He said it was to help them know usage of sensors.
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### Author:  [@funk](https://forum.fudiabetes.org/u/funk)
#### Post date: [December 10, 2024, 12:13am UTC](https://forum.fudiabetes.org/t/solara-is-wanting-access-to-clarity-app/15029/2 "2024-12-10T00:13:01Z")
My distributor has never asked me for this access before. My endocrinologist has and so has my diabetes educator - both of which I agreed to - but I am not sure about giving your distributor this access. I’d be interested to hear other opinions on this.
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### Author:  [@elver](https://forum.fudiabetes.org/u/elver)
#### Post date: [December 10, 2024, 12:20am UTC](https://forum.fudiabetes.org/t/solara-is-wanting-access-to-clarity-app/15029/3 "2024-12-10T00:20:33Z")
IMHO - no way, no how. The insurance company claims they need this info to ensure that you actually use the items and aren’t selling them 3rd party. They usually get that info from the Dr over a fax (yes a fax) machine. A distributor in my opinion has no need for that info. They are merely the instrument by which the insurance company chooses to parse out the goods.
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### Author:  [@CRB](https://forum.fudiabetes.org/u/CRB)
#### Post date: [December 10, 2024, 3:19am UTC](https://forum.fudiabetes.org/t/solara-is-wanting-access-to-clarity-app/15029/4 "2024-12-10T03:19:13Z")
My feelings exactly.
Thank you.
CR
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### Author:  [@allison](https://forum.fudiabetes.org/u/allison)
#### Post date: [December 10, 2024, 4:03pm UTC](https://forum.fudiabetes.org/t/solara-is-wanting-access-to-clarity-app/15029/5 "2024-12-10T16:03:15Z")
I work for a hospital… we still use fax machines (much to most of our chagrins) 🙃
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### Author:  [@elver](https://forum.fudiabetes.org/u/elver)
#### Post date: [December 10, 2024, 10:51pm UTC](https://forum.fudiabetes.org/t/solara-is-wanting-access-to-clarity-app/15029/6 "2024-12-10T22:51:15Z")
Just the fax ma’am
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### Author:  [@jbowler](https://forum.fudiabetes.org/u/jbowler)
#### Post date: [December 11, 2024, 1:04am UTC](https://forum.fudiabetes.org/t/solara-is-wanting-access-to-clarity-app/15029/7 "2024-12-11T01:04:06Z")
> [@CRB](#):
>
> He said it was to help them know usage of sensors.
Very weird. That’s access to personal medical information which, as I understand it, cannot be disclosed without notifying the patient of their rights (that form we have to initial every time we visit a medical guy in the US).
I don’t know who “Solara” is but I get my G7 sensors from Walmart and I’m certain they would **never** do that. I suggest you get them from a chemist too; your endo should be fine with writing a prescription.
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### Author:  [@CRB](https://forum.fudiabetes.org/u/CRB)
#### Post date: [December 11, 2024, 2:12am UTC](https://forum.fudiabetes.org/t/solara-is-wanting-access-to-clarity-app/15029/8 "2024-12-11T02:12:14Z")
Thankfully it is (at least) not yet required. It’s cheaper this way for me.
CR
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### Author:  [@CRB](https://forum.fudiabetes.org/u/CRB)
#### Post date: [December 11, 2024, 2:13am UTC](https://forum.fudiabetes.org/t/solara-is-wanting-access-to-clarity-app/15029/9 "2024-12-11T02:13:57Z")
I agree and I appreciate the support!!
CR
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### Author:  [@CarlosLuis](https://forum.fudiabetes.org/u/CarlosLuis)
#### Post date: [December 11, 2024, 2:46pm UTC](https://forum.fudiabetes.org/t/solara-is-wanting-access-to-clarity-app/15029/10 "2024-12-11T14:46:43Z")
> [@allison](#):
>
> I work for a hospital… we still use fax machines (much to most of our chagrins
It amazes me that besides all the problems with insurance running health care, that hospitals and clinics cannot find ways to securely electronically transmit patients’ records including imaging.
I was treated in a Houston, Texas hospital and they will request CT scans. I opt to do that locally, I have to request copies of the report text and CDs of the images and snail mail them to Houston. The text is not necessary as that can be FAXed but I always send it with the CD so they are together.
The odd thing is both hospitals are in the same group, holding company or whatever they call it.
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### Author:  [@allison](https://forum.fudiabetes.org/u/allison)
#### Post date: [December 11, 2024, 3:01pm UTC](https://forum.fudiabetes.org/t/solara-is-wanting-access-to-clarity-app/15029/11 "2024-12-11T15:01:03Z")
YES! That is so bizarre. One of my patients had a CT or MRI done in one city an hour away. The ENT office that ordered it made the patient go get the CD and bring it to them. I was flabbergasted.
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### Author:  [@TomH](https://forum.fudiabetes.org/u/TomH)
#### Post date: [December 11, 2024, 3:42pm UTC](https://forum.fudiabetes.org/t/solara-is-wanting-access-to-clarity-app/15029/12 "2024-12-11T15:42:06Z")
This is suspiciously similar to what I posted elsewhere about. When I called Dexcom Customer/Tech Support recently, they asked what pump I used, etc. It had nothing to do with my issue, so I asked why they needed the info. The person started with “It’s an FDA requirement” and when I asked for it writing, it suddenly became an internal Dexcom/FDA matter…what non-sense. Makes you wonder what they’re up to, doesn’t it?
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### Author:  [@TomH](https://forum.fudiabetes.org/u/TomH)
#### Post date: [December 11, 2024, 3:52pm UTC](https://forum.fudiabetes.org/t/solara-is-wanting-access-to-clarity-app/15029/13 "2024-12-11T15:52:33Z")
@allison and @CarlosLuis
I sent a message to Allison, but as it’s been raised here, I’ll hijack the conversation temporarily: I’ve had similar experience as @CarlosLuis ref MRIs/CTs/etc, having to literally pick up hard copy disk/results and deliver to the doc that ordered them (not on same EHR systems). Ridiculous! Does anyone “know” why the medical community relies on fax? The only answer I’ve gotten is that its more “secure”, which is laughable; there are plenty of methods to securely email/transfer products.
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### Author:  [@ClaudnDaye](https://forum.fudiabetes.org/u/ClaudnDaye)
#### Post date: [December 12, 2024, 1:58am UTC](https://forum.fudiabetes.org/t/solara-is-wanting-access-to-clarity-app/15029/14 "2024-12-12T01:58:53Z")
We are having to do this right now with one of our sons ct and mri imaging scans
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### Author:  [@elver](https://forum.fudiabetes.org/u/elver)
#### Post date: [December 12, 2024, 2:32am UTC](https://forum.fudiabetes.org/t/solara-is-wanting-access-to-clarity-app/15029/15 "2024-12-12T02:32:53Z")
> [@TomH](#):
>
> The only answer I’ve gotten is that its more “secure”, which is laughable; there are plenty of methods to securely email/transfer products.
@TomH at the risk of further hijacked OP’s original thread (apologies @CRB ), if Fax is so secure, why are we able to SECURELY transmit Schedule IV drug RXs (and all other drug RXs for that matter) electronically? Most Drs these days have moved on from pen/paper RX pads to e-RX systems that send your prescriptions Securely to the pharmacy of choice. Also when you transfer a RX from one pharmacy to another, it’s done as an eRX now, not as a Fax.
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### Author:  [@mkbgdns](https://forum.fudiabetes.org/u/mkbgdns)
#### Post date: [December 14, 2024, 5:01am UTC](https://forum.fudiabetes.org/t/solara-is-wanting-access-to-clarity-app/15029/16 "2024-12-14T05:01:02Z")
mike here, 70 years x Type 1, 35 years a nurse. the answer: back-door marketing/profit. [The Gilded Age of Medicine Is Here | The New Yorker](https://www.newyorker.com/culture/2024-in-review/the-gilded-age-of-medicine-is-here)
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### Author:  [@Sam](https://forum.fudiabetes.org/u/Sam)
#### Post date: [December 18, 2024, 7:38am UTC](https://forum.fudiabetes.org/t/solara-is-wanting-access-to-clarity-app/15029/17 "2024-12-18T07:38:29Z")
Solara is terrible. My only advice is to distance as far and as fast as you can. It’s almost like they were deliberately trying to kill me. Edgepark has been much better