# Replacements (long)

**URL:** https://forum.fudiabetes.org/t/replacements-long/16382
**Category:** Vendors
**Tags:** dexcom, omnipod
**Created:** [September 25, 2026, 4:38am UTC](https://forum.fudiabetes.org/t/replacements-long/16382 "2026-09-25T04:38:15Z")
**Posts on this page:** 1
**Page:** 1

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### Author: ![Freckles](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fudiabetes.org/freckles/32/12800_2.png) [@Freckles](https://forum.fudiabetes.org/u/Freckles)
#### Post date: [September 25, 2026, 4:38am UTC](https://forum.fudiabetes.org/t/replacements-long/16382/1 "2026-09-25T04:38:15Z")

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Thanks to you all I thought I was ready for the time it took and the ridiculous questions asked when they clearly didn’t understand the answers when requesting replacements.  
I was still a bit miffed by being so insulted due to lack of sleep (sensor failure, pod failure, pdm failure all within those 8 hours I was suppose to be sleeping). What I wasn’t ready for though was the letter that came with the replacement pdm. It had 1 valid reason why a pdm would be replaced (nope, not my reason) and the 2nd was why it wouldn’t be replaced (still not me). Neither of the reasons were that the device had failed or was defective. They then went on to say they would sue me to the fullest extent of the law bah blah blah.  
This is the one that really burns.  
When you place these calls while waiting for agent there is usually a message stating aggressive language will not be tolerated. I’m thinking of starting my conversations with a recording that states treating your client like a dishonest idiot will not be tolerated.  
Later that day I went to have some bloodwork done and the blood technician was excellent. We had a great conversation about nonoxygenated blood (when done by a blood tech and processed in a lab) versus a finger prick at home (mix of oxygenated and venous blood). She says that must be a great tool to use at home especially since your model tends to be so close to lab results. What, a medical professional calling a tool a tool? Whoo hoo. There is hope.