# ReliOn Premier Blu Will Not Pair **URL:** \ **Category:** Apps\ **Created:** [October 8, 2018, 7:52pm UTC](https://forum.fudiabetes.org/t/relion-premier-blu-will-not-pair/5170 "2018-10-08T19:52:25Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![jdrad](https://avatars.discourse-cdn.com/v4/letter/j/f07891/32.png) [@jdrad](https://forum.fudiabetes.org/u/jdrad)\ **Post date:** [October 8, 2018, 7:52pm UTC](https://forum.fudiabetes.org/t/relion-premier-blu-will-not-pair/5170/1 "2018-10-08T19:52:25Z")
I have tried repeatedly to get my Premier Blu meter to pair with the ReliOn app on my iPhone. Nothing… All my other Bluetooth devices work just fine, speaker, remote camera shutter. When I get to the Pl n “pair”, nothing happens when I hit the pair my meter buttons in the ReliOn app, just get the full screen saying it won’t pair. Very frustrating. Any tips and I will try it again. ---
**Author:** ![Chris](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fudiabetes.org/chris/32/382_2.png) [@Chris](https://forum.fudiabetes.org/u/Chris)\ **Post date:** [October 8, 2018, 8:26pm UTC](https://forum.fudiabetes.org/t/relion-premier-blu-will-not-pair/5170/2 "2018-10-08T20:26:41Z")
Hopefully @ReliOnAM is still around and checks the site from time to time. He may have an answer. ---
**Author:** ![ReliOnAM](https://avatars.discourse-cdn.com/v4/letter/r/b9bd4f/32.png) [@ReliOnAM](https://forum.fudiabetes.org/u/ReliOnAM)\ **Post date:** [October 16, 2018, 8:08pm UTC](https://forum.fudiabetes.org/t/relion-premier-blu-will-not-pair/5170/3 "2018-10-16T20:08:12Z")
I am so sorry for the late response. Typically it shows up in my email that I was tagged. @jdrad, Did you try calling customer service? There have been some connectivity issues and they are the people to trouble shoot and resolve this problem. ReliOn Customer Service - 855-776-0662 ---
**Author:** ![ReliOnAM](https://avatars.discourse-cdn.com/v4/letter/r/b9bd4f/32.png) [@ReliOnAM](https://forum.fudiabetes.org/u/ReliOnAM)\ **Post date:** [October 16, 2018, 8:09pm UTC](https://forum.fudiabetes.org/t/relion-premier-blu-will-not-pair/5170/4 "2018-10-16T20:09:35Z")
A couple of common issues: -It will not connect to iPads -Location has to be ‘ON’ on the iPhone ---
**Author:** ![Teemarie](https://avatars.discourse-cdn.com/v4/letter/t/bbe5ce/32.png) [@Teemarie](https://forum.fudiabetes.org/u/Teemarie)\ **Post date:** [January 7, 2019, 11:23pm UTC](https://forum.fudiabetes.org/t/relion-premier-blu-will-not-pair/5170/5 "2019-01-07T23:23:26Z")
I don’t have the app listed as a location on my phone. Why could that be happening? ---
**Author:** ![docslotnick](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fudiabetes.org/docslotnick/32/75_2.png) [@docslotnick](https://forum.fudiabetes.org/u/docslotnick)\ **Post date:** [January 7, 2019, 11:54pm UTC](https://forum.fudiabetes.org/t/relion-premier-blu-will-not-pair/5170/6 "2019-01-07T23:54:59Z")
@Teemarie On a lot of phones Bluetooth connectivity depends on location being enabled. ---
**Author:** ![Concerned-son](https://avatars.discourse-cdn.com/v4/letter/c/f0a364/32.png) [@Concerned-son](https://forum.fudiabetes.org/u/Concerned-son)\ **Post date:** [June 3, 2019, 4:27pm UTC](https://forum.fudiabetes.org/t/relion-premier-blu-will-not-pair/5170/7 "2019-06-03T16:27:07Z")
I tried to set up my father in laws glucometer on my phone. I did something wrong but can’t correct it so I tried to start over. Since I already entered the serial number it won’t allow me to continue. What to do? ---
**Author:** ![ReliOnAM](https://avatars.discourse-cdn.com/v4/letter/r/b9bd4f/32.png) [@ReliOnAM](https://forum.fudiabetes.org/u/ReliOnAM)\ **Post date:** [June 19, 2019, 8:11pm UTC](https://forum.fudiabetes.org/t/relion-premier-blu-will-not-pair/5170/8 "2019-06-19T20:11:02Z")
Have you contacted Customer Support? ReliOn Customer Service - 855-776-0662 ---
**Author:** ![Johnfs](https://avatars.discourse-cdn.com/v4/letter/j/b5a626/32.png) [@Johnfs](https://forum.fudiabetes.org/u/Johnfs)\ **Post date:** [July 7, 2019, 7:27pm UTC](https://forum.fudiabetes.org/t/relion-premier-blu-will-not-pair/5170/9 "2019-07-07T19:27:31Z")
In the app it tells you to call customer service at 866 776 0662. It’s a fax machine that screams at you. ---
**Author:** ![Tom](https://avatars.discourse-cdn.com/v4/letter/t/3d9bf3/32.png) [@Tom](https://forum.fudiabetes.org/u/Tom)\ **Post date:** [November 21, 2019, 4:28am UTC](https://forum.fudiabetes.org/t/relion-premier-blu-will-not-pair/5170/10 "2019-11-21T04:28:20Z")
The customer service number in the app is wrong. It has the first three digits as 866. The correct number begins 855 and is on the back of the meter in micro print. ---
**Author:** ![Charles](https://avatars.discourse-cdn.com/v4/letter/c/6f9a4e/32.png) [@Charles](https://forum.fudiabetes.org/u/Charles)\ **Post date:** [December 15, 2019, 6:49pm UTC](https://forum.fudiabetes.org/t/relion-premier-blu-will-not-pair/5170/11 "2019-12-15T18:49:00Z")
I tried this on my iPhone 8 Plus this thing will not work no matter what I do ---
**Author:** ![Charles](https://avatars.discourse-cdn.com/v4/letter/c/6f9a4e/32.png) [@Charles](https://forum.fudiabetes.org/u/Charles)\ **Post date:** [December 16, 2019, 7:17pm UTC](https://forum.fudiabetes.org/t/relion-premier-blu-will-not-pair/5170/12 "2019-12-16T19:17:09Z")
I talked to the tech people at relion they told me to leave the first two numbers in the serial number off the first two are in ( )