# Omnipod 5 PDM trouble connecting to glooko
**URL:** https://forum.fudiabetes.org/t/omnipod-5-pdm-trouble-connecting-to-glooko/13118
**Category:** Type 1 & LADA
**Tags:** omnipod
**Created:** [September 6, 2022, 11:31pm UTC](https://forum.fudiabetes.org/t/omnipod-5-pdm-trouble-connecting-to-glooko/13118 "2022-09-06T23:31:44Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@Josephine](https://forum.fudiabetes.org/u/Josephine)
#### Post date: [September 6, 2022, 11:31pm UTC](https://forum.fudiabetes.org/t/omnipod-5-pdm-trouble-connecting-to-glooko/13118/1 "2022-09-06T23:31:44Z")
Has anyone had trouble getting their Omnipod 5 PDM connecting to glooko? I should explain, the back story is, my first PDM malfunctioned. Omnipod customer service overnighted me a new one. I got it all set up and registered with Podder Central. I have been having a problem getting the new PDM connected to glooko. I contacted Omnipod 5 customer support. They directed me to glooko support. I contacted glooko. They sent an email to Omnipod 5 customer support. Omnipod 5 costumer support emailed me and told me I have to connect the PDM with glooko. As I said my son in law and I tried everything the PDM will not connect. I do plan to keep calling Omnipod 5 customer support to get this resolved or I will drop Omnipod 5. Can anyone who had a similar if not the same problem help me? My last resort is to contact my son who is a coder and cyber security specialist to see if he can get it connected this weekend. I do hope this post makes sense as I am very frustrated at this point.
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### Author:  [@bggale](https://forum.fudiabetes.org/u/bggale)
#### Post date: [September 7, 2022, 5:45am UTC](https://forum.fudiabetes.org/t/omnipod-5-pdm-trouble-connecting-to-glooko/13118/2 "2022-09-07T05:45:21Z")
This may be a stupid question, but can you log into glooko with the computer you set up your account on?
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### Author:  [@MM2](https://forum.fudiabetes.org/u/MM2)
#### Post date: [September 7, 2022, 5:59am UTC](https://forum.fudiabetes.org/t/omnipod-5-pdm-trouble-connecting-to-glooko/13118/3 "2022-09-07T05:59:53Z")
> [@Josephine](#):
>
> I got it all set up and registered with Podder Central.
Did you have to enter new id for the replacement pdm?
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### Author:  [@Josephine](https://forum.fudiabetes.org/u/Josephine)
#### Post date: [September 7, 2022, 6:06am UTC](https://forum.fudiabetes.org/t/omnipod-5-pdm-trouble-connecting-to-glooko/13118/4 "2022-09-07T06:06:54Z")
yes I used my laptop for the new PDM. This has been an ongoing problem for a few weeks. Last week the Omnipod 5 rep who signed me up tried to fix the problem. I thought it solved. I logged onto glooko and the data stops at August 13th. That’s when the new PDM was overnighted to me. I’m going to keep working with Omnipod 5 customer service. I wondered if anyone else had this problem and how they solved it.
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### Author:  [@Josephine](https://forum.fudiabetes.org/u/Josephine)
#### Post date: [September 7, 2022, 6:13am UTC](https://forum.fudiabetes.org/t/omnipod-5-pdm-trouble-connecting-to-glooko/13118/5 "2022-09-07T06:13:24Z")
Yes I did that too with the old PDM that malfunctioned. They overnighted me the new PDM. I registered that one with Podder too. I was going back and fourth with Podder Cental and glooko all day. Even the Omnipod 5 rep tried to fix the problem when I was in the Endocrinologist’s office last week. I went in both glooko and Podder the data stops with the old PDM on August 13th. I was trying to get Omnipod customer service to remove the old PDM. My thoughts are maybe glooko is still trying to communicate with the broken PDM. I still think that might be the case. I’m going to keep trying to resolve this. I wish there was a setting on Podder Cental where I can remove the old PDM.
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### Author:  [@Josephine](https://forum.fudiabetes.org/u/Josephine)
#### Post date: [September 7, 2022, 6:27am UTC](https://forum.fudiabetes.org/t/omnipod-5-pdm-trouble-connecting-to-glooko/13118/6 "2022-09-07T06:27:39Z")
No I used the same ID. I did what they told me to do when the new PDM came.