# New Dexcom Issue

**URL:** <https://forum.fudiabetes.org/t/new-dexcom-issue/10474>\
**Category:** Type 1 & LADA\
**Tags:** dexcom\
**Created:** [November 14, 2020, 10:45pm UTC](https://forum.fudiabetes.org/t/new-dexcom-issue/10474 "2020-11-14T22:45:17Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![MarkP](https://avatars.discourse-cdn.com/v4/letter/m/b3f665/32.png) [@MarkP](https://forum.fudiabetes.org/u/MarkP)\
**Post date:** [November 14, 2020, 10:45pm UTC](https://forum.fudiabetes.org/t/new-dexcom-issue/10474/1 "2020-11-14T22:45:17Z")

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I was disappointed to find out that Dexcom would no longer be using expedited shipping for faulty equipment after being informed of a shortage.

Perhaps this is a new strategy for “delivering shareholder value” at the cost of patients’ health.

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**Author:** ![Michel](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fudiabetes.org/michel/32/387_2.png) [@Michel](https://forum.fudiabetes.org/u/Michel)\
**Post date:** [November 15, 2020, 2:47am UTC](https://forum.fudiabetes.org/t/new-dexcom-issue/10474/2 "2020-11-15T02:47:48Z")

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> [@MarkP](#):
>
> find out that Dexcom would no longer be using expedited shipping for faulty equipment after being informed of a shortage.

Wow, that is a big change. They told you that they could not expedite a sensor replacement?

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**Author:** ![Chris](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fudiabetes.org/chris/32/382_2.png) [@Chris](https://forum.fudiabetes.org/u/Chris)\
**Post date:** [November 16, 2020, 5:38pm UTC](https://forum.fudiabetes.org/t/new-dexcom-issue/10474/3 "2020-11-16T17:38:41Z")

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Sad if true. My last replacement sensor was shipped normal business speed, but I didn’t inform them of any shortage.

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**Author:** ![MM2](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fudiabetes.org/mm2/32/3032_2.png) [@MM2](https://forum.fudiabetes.org/u/MM2)\
**Post date:** [November 16, 2020, 7:57pm UTC](https://forum.fudiabetes.org/t/new-dexcom-issue/10474/4 "2020-11-16T19:57:49Z")

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> [@Chris](#):
>
> My last replacement sensor was shipped normal business

I got replacement last week, normal ship time, but I had another sensor on hand too.

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**Author:** ![MarkP](https://avatars.discourse-cdn.com/v4/letter/m/b3f665/32.png) [@MarkP](https://forum.fudiabetes.org/u/MarkP)\
**Post date:** [November 27, 2020, 8:58pm UTC](https://forum.fudiabetes.org/t/new-dexcom-issue/10474/5 "2020-11-27T20:58:26Z")

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In the past it seemed that expedite was standard whereas this one they said flatly that it was going to be normal speed for the sensor and transmitter after I told them this was my last one.

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**Author:** ![Marie](https://avatars.discourse-cdn.com/v4/letter/m/bc8723/32.png) [@Marie](https://forum.fudiabetes.org/u/Marie)\
**Post date:** [November 27, 2020, 9:54pm UTC](https://forum.fudiabetes.org/t/new-dexcom-issue/10474/6 "2020-11-27T21:54:56Z")

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One major reason to restart sensors. To get a back up supply so you don’t have to worry when replacements come. I also bought an extra transmitter from Costco for $159 that I rotate so I have a back up of that too.