# Is Tandem Being Truthful? **URL:** \ **Category:** Type 1 & LADA\ **Created:** [April 11, 2020, 12:11pm UTC](https://forum.fudiabetes.org/t/is-tandem-being-truthful/9635 "2020-04-11T12:11:14Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![RCA221](https://avatars.discourse-cdn.com/v4/letter/r/7ab992/32.png) [@RCA221](https://forum.fudiabetes.org/u/RCA221)\ **Post date:** [April 11, 2020, 12:11pm UTC](https://forum.fudiabetes.org/t/is-tandem-being-truthful/9635/1 "2020-04-11T12:11:14Z")
Tandem has told me that they cannot currently send out their Tslim-Control IQ pumps to Medicare users. They claim that Medicare has a hold on all approvals until they finish some kind of coding issue. They cannot give me a date certain when this will be completed. My order was approved by Tandem in early March but I have still not received the Control IQ. Has any other Medicare patient gotten the Control IQ in March/April or been given this rationale? ---
**Author:** ![shott](https://avatars.discourse-cdn.com/v4/letter/s/b4bc9f/32.png) [@shott](https://forum.fudiabetes.org/u/shott)\ **Post date:** [April 11, 2020, 2:10pm UTC](https://forum.fudiabetes.org/t/is-tandem-being-truthful/9635/2 "2020-04-11T14:10:58Z")
Good morning @RCA221: I’m a Medicare t:slim user that successfully upgraded to Control-IQ in the last week. I got the approval and the code number so that I could start training on Monday, April 6 and actually upgraded during my next infusion set change on Wednesday, April 8, 2020. I had actually applied for the upgrade on Jan 29 and know that my endo has signed and FAXed back the prescription approval form the same day. Then I went into “Waiting for prescription” status on the portal. I didn’t worry about it for a while, because I was in Yellowstone National Park the last half of February where I had no AC power, no internet, and was several hours away by snow coach from emergency services. In short, I would not have upgraded during February. In early March, I was giving them the benefit of the doubt and assumed that they had a backlog, so didn’t call then. Then mid-March went into self isolation in CA (before it was mandated in the Bay Area) for two weeks and then drove to NM for more self-isolation. I finally called their Control-IQ support number at 1 (858) 375-1473 on Friday April 2. Rather than waiting to talk to someone live, I left a voice mail saying that my prescription had been sent to them on Jan 29. I didn’t explicitly mention that I was a Medicare person. So, I never knew about the “Medicare holdup”, don’t know whether applying on Jan 29 somehow beat the hold date, whether they made a mistake by sending me approval on April 6 without looking to see that I was covered by Medicare, whether they finally have Medicare approval to resume Control-IQ, or what … but as a Medicare patient I was approved on Monday, April 6, 2020 and have successfully (and happily) upgraded my pump this past week. Good luck, John ---
**Author:** ![RCA221](https://avatars.discourse-cdn.com/v4/letter/r/7ab992/32.png) [@RCA221](https://forum.fudiabetes.org/u/RCA221)\ **Post date:** [April 11, 2020, 2:18pm UTC](https://forum.fudiabetes.org/t/is-tandem-being-truthful/9635/3 "2020-04-11T14:18:29Z")
John, thanks for the info. I will call the support # you provided, as not much to do these days anyway. Congrats on CA doing much better than expected with Covid-19. CA should be an example for the rest of us. ---
**Author:** ![shott](https://avatars.discourse-cdn.com/v4/letter/s/b4bc9f/32.png) [@shott](https://forum.fudiabetes.org/u/shott)\ **Post date:** [April 11, 2020, 2:45pm UTC](https://forum.fudiabetes.org/t/is-tandem-being-truthful/9635/4 "2020-04-11T14:45:47Z")
Yes, it certainly appears that cities, counties, and states that were early in adopting various forms of stay-at-home rules are doing a better job of flattening the curve … Stay safe! John