# I'm not able to sign in T:Connect on laptop and iPAD
**URL:** https://forum.fudiabetes.org/t/im-not-able-to-sign-in-t-connect-on-laptop-and-ipad/14257
**Category:** Gear
**Tags:** tandem-x2
**Created:** [November 24, 2023, 9:03pm UTC](https://forum.fudiabetes.org/t/im-not-able-to-sign-in-t-connect-on-laptop-and-ipad/14257 "2023-11-24T21:03:56Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@CarlosLuis](https://forum.fudiabetes.org/u/CarlosLuis)
#### Post date: [November 24, 2023, 9:03pm UTC](https://forum.fudiabetes.org/t/im-not-able-to-sign-in-t-connect-on-laptop-and-ipad/14257/1 "2023-11-24T21:03:56Z")
Any body getting this when logging into to T:Connect not mobile?
I tried 2 browsers and cleared cache on my iPAd, 3 browsers on my Mac book pro.
The tech at support said this is happening to a few people, I wonder if it’s an iOS thing.
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### Author:  [@CatLady](https://forum.fudiabetes.org/u/CatLady)
#### Post date: [November 24, 2023, 10:28pm UTC](https://forum.fudiabetes.org/t/im-not-able-to-sign-in-t-connect-on-laptop-and-ipad/14257/2 "2023-11-24T22:28:06Z")
Hope it’s resolved soon!
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### Author:  [@CarlosLuis](https://forum.fudiabetes.org/u/CarlosLuis)
#### Post date: [November 24, 2023, 11:10pm UTC](https://forum.fudiabetes.org/t/im-not-able-to-sign-in-t-connect-on-laptop-and-ipad/14257/3 "2023-11-24T23:10:30Z")
It’s not the end of the world,
If I connect to my laptop I can use, well darn, I forgot the app.
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### Author:  [@Randy](https://forum.fudiabetes.org/u/Randy)
#### Post date: [November 30, 2023, 2:01pm UTC](https://forum.fudiabetes.org/t/im-not-able-to-sign-in-t-connect-on-laptop-and-ipad/14257/4 "2023-11-30T14:01:54Z")
Two days ago I got a “could not connect” with a different message but the same result. Could not upload my pump before Endo appointment, so they had to do it. Hope Tandem can fix their problem.
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### Author:  [@CarlosLuis](https://forum.fudiabetes.org/u/CarlosLuis)
#### Post date: [November 30, 2023, 2:31pm UTC](https://forum.fudiabetes.org/t/im-not-able-to-sign-in-t-connect-on-laptop-and-ipad/14257/5 "2023-11-30T14:31:40Z")
What device and what operating systems? I reported it to Tandem support that I could log into T:Connect Mobile and the portal, but not t;connect.tandemdiabetes with iPhone, iPAD MacBook Pro with 3 different browsers. If I had access to a PC I would’ve tried that, but our house is currently Apple only.
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### Author:  [@Randy](https://forum.fudiabetes.org/u/Randy)
#### Post date: [November 30, 2023, 2:42pm UTC](https://forum.fudiabetes.org/t/im-not-able-to-sign-in-t-connect-on-laptop-and-ipad/14257/6 "2023-11-30T14:42:52Z")
I use a PC running Windows 10. Can’t get much more generic than that. I turned off my VPN. No luck. Endo said they were not having problems.
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### Author:  [@CarlosLuis](https://forum.fudiabetes.org/u/CarlosLuis)
#### Post date: [November 30, 2023, 5:09pm UTC](https://forum.fudiabetes.org/t/im-not-able-to-sign-in-t-connect-on-laptop-and-ipad/14257/7 "2023-11-30T17:09:43Z")
Thanks, the tech at Tandem escalated my report. She said they are getting a few reports, but most are not having the issue.
It might hold their feet to the fire if more would call and report.
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### Author:  [@Randy](https://forum.fudiabetes.org/u/Randy)
#### Post date: [November 30, 2023, 7:08pm UTC](https://forum.fudiabetes.org/t/im-not-able-to-sign-in-t-connect-on-laptop-and-ipad/14257/8 "2023-11-30T19:08:10Z")
Today it uploaded fine. You would think they would want to mount a strong response to reports of people unable to connect.
The Tandem software is pitiful. On my screen it’s the size of two icons. I have trouble even clicking on the tiny little buttons.