# Has anyone had this pump problem before? **URL:** \ **Category:** C/GM\ **Created:** [January 18, 2021, 8:50pm UTC](https://forum.fudiabetes.org/t/has-anyone-had-this-pump-problem-before/10773 "2021-01-18T20:50:13Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![daisymae](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fudiabetes.org/daisymae/32/1199_2.png) [@daisymae](https://forum.fudiabetes.org/u/daisymae)\ **Post date:** [January 18, 2021, 8:50pm UTC](https://forum.fudiabetes.org/t/has-anyone-had-this-pump-problem-before/10773/1 "2021-01-18T20:50:13Z")
**ITS ABSOLUTELY BEYOND ME!** I just got my SECOND replacement pump and I am having **the EXACT same problem** with it that I had with the very first replacement pump (which was replaced because it was broken/disfunctional but still under warranty) I was previously using the Medtronic Paradigm Pump, and when it broke, because they have discontinued this model, they sent me an upgraded pump, **the 670G model**. Problem was, no matter what, it beeped all day and night between every 15 minutes to every 2 hours, all the time without rhyme or reason. I have called Medtronic 6 times now and spoken with different tech reps each time. We go through a series of tests to determine if the pump is actually working despite the fact that it is continuously beeping. With the first replacement 670G I received, they told me to send it right back and they sent me out another replacement pump. Well, this second replacement pump is doing the same thing. **IT JUST WONT STOP BEEPING.** I have spoken with my CDE, A Medtronic Pump Educator, and then more techies. No one has an answer for me, and no one can figure out how to stop the beeping. Has ANYONE ever gone through anything as crazy as this? and if so, what have you done about it? **SOS** ---
**Author:** ![Eric](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fudiabetes.org/eric/32/9209_2.png) [@Eric](https://forum.fudiabetes.org/u/Eric)\ **Post date:** [January 18, 2021, 9:25pm UTC](https://forum.fudiabetes.org/t/has-anyone-had-this-pump-problem-before/10773/2 "2021-01-18T21:25:31Z")
Is it expecting CGM data? Like is it set for using their Guardian CGM, and since you do not have one, it is beeping? Make sure you have the sensor turned **OFF**. Here are directions: # ========================== **Turning Sensor Feature Off** If you disconnect the transmitter from the sensor for an extended period of time, turn off the sensor to avoid getting a sensor alert. To turn the sensor off: 1. Press **Select.** 2. Select **Options.** 3. Select **Utilities.** 4. Select **Sensor Settings.** 5. Select **Sensor** to turn feature off. 6. Select **Yes** to turn the sensor off. ![image](https://canada1.discourse-cdn.com/flex030/uploads/fudiabetes/original/2X/c/c7b2f9ec3415a7b3c87cf19dddaaab22bc3cb1d4.png) # ========================== Here is the link from Medtronic: > **[Turning Sensor Feature On and Off | Medtronic Diabetes](https://www.medtronicdiabetes.com/customer-support/minimed-670g-system-support/cgm-startup)** > > MiniMed 670G System Support \> Turning Sensor Feature On and Off Turning Sensor Feature On and Off Device: MiniMed™ 670G insulin pump (MMT-1780K) Turning Sensor Feature On Before setting any sensor alerts, you must first turn the sensor feature on.... ---
**Author:** ![daisymae](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fudiabetes.org/daisymae/32/1199_2.png) [@daisymae](https://forum.fudiabetes.org/u/daisymae)\ **Post date:** [January 18, 2021, 9:52pm UTC](https://forum.fudiabetes.org/t/has-anyone-had-this-pump-problem-before/10773/3 "2021-01-18T21:52:35Z")
I have followed these instructions on BOTH pumps. There has never been a circumstance in which the sensor settings have been ON. This baffles me to no end. But thank you for the info!!! ANY OTHER IDEAS??? ---
**Author:** ![Eric](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fudiabetes.org/eric/32/9209_2.png) [@Eric](https://forum.fudiabetes.org/u/Eric)\ **Post date:** [January 18, 2021, 10:05pm UTC](https://forum.fudiabetes.org/t/has-anyone-had-this-pump-problem-before/10773/4 "2021-01-18T22:05:58Z")
> [@daisymae](#): > > ANY OTHER IDEAS??? Yes! Let’s ask @LarissaW since she has used this pump before! ---
**Author:** ![Eric](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fudiabetes.org/eric/32/9209_2.png) [@Eric](https://forum.fudiabetes.org/u/Eric)\ **Post date:** [January 18, 2021, 10:21pm UTC](https://forum.fudiabetes.org/t/has-anyone-had-this-pump-problem-before/10773/5 "2021-01-18T22:21:01Z")
Also @daisymae, is there a separate setting for Manual-Mode versus Auto-Mode? If there is, make sure you are in Manual-Mode. ---
**Author:** ![daisymae](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fudiabetes.org/daisymae/32/1199_2.png) [@daisymae](https://forum.fudiabetes.org/u/daisymae)\ **Post date:** [January 18, 2021, 11:01pm UTC](https://forum.fudiabetes.org/t/has-anyone-had-this-pump-problem-before/10773/6 "2021-01-18T23:01:09Z")
> [@Eric](#): > > is there a separate setting for Manual-Mode versus Auto-Mode? Yes. There are two separate modes. I am definitely on MANUAL mode!!! (and I just double checked it to make 100% certain) Good thinking, as usual, though! ---
**Author:** ![jim26](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fudiabetes.org/jim26/32/9780_2.png) [@jim26](https://forum.fudiabetes.org/u/jim26)\ **Post date:** [January 18, 2021, 11:43pm UTC](https://forum.fudiabetes.org/t/has-anyone-had-this-pump-problem-before/10773/7 "2021-01-18T23:43:49Z")
Have you looked in the alarm history? Might see if there are details there. ---
**Author:** ![LarissaW](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fudiabetes.org/larissaw/32/5754_2.png) [@LarissaW](https://forum.fudiabetes.org/u/LarissaW)\ **Post date:** [January 19, 2021, 12:22am UTC](https://forum.fudiabetes.org/t/has-anyone-had-this-pump-problem-before/10773/9 "2021-01-19T00:22:48Z")
DM - I private messaged you back! Sorry for my delay