# First pod failure

**URL:** https://forum.fudiabetes.org/t/first-pod-failure/3303
**Category:** Pump
**Tags:** omnipod
**Created:** [January 22, 2018, 5:59pm UTC](https://forum.fudiabetes.org/t/first-pod-failure/3303 "2018-01-22T17:59:39Z")
**Posts on this page:** 1
**Showing post:** 4

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### Author: ![ClaudnDaye](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.fudiabetes.org/claudndaye/32/5_2.png) [@ClaudnDaye](https://forum.fudiabetes.org/u/ClaudnDaye)
#### Post date: [January 22, 2018, 7:00pm UTC](https://forum.fudiabetes.org/t/first-pod-failure/3303/4 "2018-01-22T19:00:31Z")

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> [@kmichel](#):
>
> Any Omnipod rep that tells you why a pod failed, over the phone, is violating Insulet’s rules

@kmichel, are you sure about this? We’ve had plenty of reps tell us why something failed in the past (based on Error number received, etc.,). I would think the company would be very strict on their reps if they did this and it wasn’t permitted. Are you certain about this being a violation? If so, we’ve had a lot of reps breaking the rules in the past!

They can tell exact errors that have occurred based on error numbers. @Millz laid out a good wiki that lays out how these errors are defined, [here.](https://forum.fudiabetes.org/t/omnipod-alarm-explanations/3022)

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