# EMERGENCY nighscout help needed!
**URL:** https://forum.fudiabetes.org/t/emergency-nighscout-help-needed/8155
**Category:** C/GM
**Created:** [August 21, 2019, 8:44pm UTC](https://forum.fudiabetes.org/t/emergency-nighscout-help-needed/8155 "2019-08-21T20:44:21Z")
**Posts on this page:** 13
**Page:** 1
### Author:  [@bpollina](https://forum.fudiabetes.org/u/bpollina)
#### Post date: [August 21, 2019, 8:44pm UTC](https://forum.fudiabetes.org/t/emergency-nighscout-help-needed/8155/1 "2019-08-21T20:44:21Z")
I’m at work and no facebook access.
My Loop and Xdrip+ on android are updating just fine but I can’t get any data all of a sudden in my Nightscout which I keep open in a separate browser window!
[http://bradsxdrip.herokuapp.com/](http://bradsxdrip.herokuapp.com/)
I went into admin tools and did delete all documents but that didn’t help.
Nothing has changed at all and was working just fine earlier today.
Any ideas?
UPDATE: Pump and loop seem to be updating now but not BG readings. Again, they are fine on my iPhone looping app as well as Xdrip+ on my Android. Just not in Nightscout page.
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### Author:  [@ClaudnDaye](https://forum.fudiabetes.org/u/ClaudnDaye)
#### Post date: [August 21, 2019, 11:47pm UTC](https://forum.fudiabetes.org/t/emergency-nighscout-help-needed/8155/2 "2019-08-21T23:47:23Z")
Make sure sharing is on and you have network access. Most of the time the no data occurs, for us, when there is a network issue.
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### Author:  [@bpollina](https://forum.fudiabetes.org/u/bpollina)
#### Post date: [August 22, 2019, 12:31am UTC](https://forum.fudiabetes.org/t/emergency-nighscout-help-needed/8155/3 "2019-08-22T00:31:55Z")
That’s what I would think, but everything else is coming in and if I check my tidepool for today, dexcom is coming through just fine. Just not in Nightscout. I checked clarity and think it is coming through but not sure. What’s the delay? Tideool doesn’t seem to be delayed.
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### Author:  [@ClaudnDaye](https://forum.fudiabetes.org/u/ClaudnDaye)
#### Post date: [August 22, 2019, 1:38am UTC](https://forum.fudiabetes.org/t/emergency-nighscout-help-needed/8155/4 "2019-08-22T01:38:34Z")
There should be no delay. Maybe deploy the branch again?
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### Author:  [@ClaudnDaye](https://forum.fudiabetes.org/u/ClaudnDaye)
#### Post date: [August 22, 2019, 11:06am UTC](https://forum.fudiabetes.org/t/emergency-nighscout-help-needed/8155/5 "2019-08-22T11:06:58Z")
Strange. This is happening to us also this morning. Did you figure it out?
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### Author:  [@ClaudnDaye](https://forum.fudiabetes.org/u/ClaudnDaye)
#### Post date: [August 22, 2019, 11:55am UTC](https://forum.fudiabetes.org/t/emergency-nighscout-help-needed/8155/6 "2019-08-22T11:55:55Z")
There is a post about this issue in the looped group. The recommended fixes didn’t fix is so in a holding pattern right now. Share and SugarMate are both still sharing so I can still see remotely.
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### Author:  [@Thomas](https://forum.fudiabetes.org/u/Thomas)
#### Post date: [August 22, 2019, 11:57am UTC](https://forum.fudiabetes.org/t/emergency-nighscout-help-needed/8155/7 "2019-08-22T11:57:19Z")
I am seeing a problem not related to NightScout but with Dexcom.
Are you pulling from the same Dexcom Clarity/Share/Follow (whatever) data feed?
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### Author:  [@ClaudnDaye](https://forum.fudiabetes.org/u/ClaudnDaye)
#### Post date: [August 22, 2019, 11:58am UTC](https://forum.fudiabetes.org/t/emergency-nighscout-help-needed/8155/8 "2019-08-22T11:58:05Z")
Yes. I agree. I cannot log into our Dexcom site right now at all.
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### Author:  [@ClaudnDaye](https://forum.fudiabetes.org/u/ClaudnDaye)
#### Post date: [August 22, 2019, 11:59am UTC](https://forum.fudiabetes.org/t/emergency-nighscout-help-needed/8155/9 "2019-08-22T11:59:19Z")
NS is still working great for everything except the BG. I see all loop treatments
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### Author:  [@Thomas](https://forum.fudiabetes.org/u/Thomas)
#### Post date: [August 22, 2019, 12:47pm UTC](https://forum.fudiabetes.org/t/emergency-nighscout-help-needed/8155/10 "2019-08-22T12:47:16Z")
I was just able to get into Clarity now and two other data feeds for me suddenly started working.
Maybe try again now?
EDIT: That was quick. I was knocked back out again.
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### Author:  [@ClaudnDaye](https://forum.fudiabetes.org/u/ClaudnDaye)
#### Post date: [August 22, 2019, 1:13pm UTC](https://forum.fudiabetes.org/t/emergency-nighscout-help-needed/8155/11 "2019-08-22T13:13:26Z")
It started working for me just now. Definitely a Dexcom issue.
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### Author:  [@ClaudnDaye](https://forum.fudiabetes.org/u/ClaudnDaye)
#### Post date: [August 22, 2019, 4:13pm UTC](https://forum.fudiabetes.org/t/emergency-nighscout-help-needed/8155/12 "2019-08-22T16:13:03Z")
Everything stopped working now… SugarMate, share… Nothing is giving data now
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### Author:  [@bpollina](https://forum.fudiabetes.org/u/bpollina)
#### Post date: [August 23, 2019, 3:12am UTC](https://forum.fudiabetes.org/t/emergency-nighscout-help-needed/8155/13 "2019-08-23T03:12:26Z")
Not sure when it got fixed, but all is well now. Glad to hear it!